Leasing Consultant
Description:
Job Description
Position Summary
The Leasing Consultant is responsible for coordinating all activities related to apartment rentals, move-ins and move-outs, and lease renewals. This position is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention.
Essential Duties & Responsibilities
? Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and procedures.
? Ensures model apartments are in touring condition.
? Orients prospective and current residents to the property.
? Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.
? Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.
? Follows up with all prospective residents via phone, mail or email.
? Converts phone traffic into scheduled appointments with prospective residents in order to tour the community.
? Ensures excellent customer service to prospective and current tenants, and promotes a quality living experience for all residents.
? Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance team.
? Creates and maintains confidential resident files, which includes reviewing move-in paperwork with new residents.
? Completes weekly leasing reports in accurate and timely fashion.
? Ensures all open and close procedures are completed daily.
? Assists with ongoing resident relations throughout occupant’s tenancy by ensuring occupant’s requests are responded to promptly and accurately.
? Responsible for shopping competitive properties.
? Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.
? Assists with processing work order requests for residents and ensures work is completed in a timely manner.
? Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
? May be asked to assist with planning and implementing resident activities in order to increase resident retention.
? Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.
Skills/Specialized Knowledge
? Ability to read, write, understand, and communicate in English.
? Ability to use a personal computer and has working knowledge of email, Microsoft Word, Excel, and Entrata or other types of on-site accounting software.
? Ability to use general office equipment, such as telephone, fax machine, printer, copier, 10-key, and key track system.
? Excellent customer service and interpersonal skills; ability to relate to others.
? Professional verbal and written communication skills.
? Strong organizational and time-management skills.
? Ability to perform basic mathematical and accounting functions.
? Ability to read and comprehend reports.
? Comprehension of federal fair housing laws and any applicable local housing provisions.
? Ability to multi-task.
? Ability to make quick and effective decisions.
? Ability to analyze and resolve problems.
? Ability to cope with and defuse situations involving angry or difficult people.
? Ability to close a sale.
? Ability to set and meet goals.
? Ability to consistently meet deadlines.
? Ability to maintain flexibility and creativity in a variety of situations.
? Ability to maintain confidentiality.
? Ability to drive an automobile.
Required Licenses
? Current driver license and automobile insurance.
? Real estate license (if required by state).
? Other licenses and/or certifications as required by state law.
Other Requirements
? Must maintain professional appearance and comply with prescribed uniform policy.
? Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
? Ability to work weekends and non-traditional holidays.
? Must be available to work on-call or when needed due to staffing shortages.
? Some travel may be required.
Physical Demands
? Standing, walking, and/or sitting for extended periods of time.
? Frequent climbing, reaching, use of fingers, handling, talking, and hearing.
? Moderate crouching and lifting.
? Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.
? Pronounced visual acuity (near and far) and field of vision.
? Ability to judge distances and spatial relationships.
? Ability to identify and distinguish color.
? Ability to lift and/or move up to 50 pounds.
? Rare to moderate proximity to moving, mechanical parts.
Mental Functions
? Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, and communicate.
? Ability to tolerate stressful situations.
? Ability to work under moderate to close supervision.
Work Environment
? Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).
? Potential exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.
Hazards
? Potential exposure to communicable diseases through frequent contact with public.
? Possible exposure to short-tempered or aggressive people.
? Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, fire, and radiation.
Part time hours as needed, may include weekends.
Part-time