Implementation Analyst

Summary: The implementation analyst meets with clients after a sale is made and it has been communicated that the client wants to be integrated with a partner property management system (PMS). The implementation analyst also maintains client integration contact information, data, and documents.

Once all pre-work is completed, the implementation analyst will complete the integration setup between the company and the client’s PMS.

Responsibilities: Respond to inbound requests from all channels (phone, portal, and/or chat) within prescribed service levels Identify, assess, and resolve all new and existing concerns Monitor, document, and manage the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction Qualifications: 1–2 years of customer service experience Attention to detail Ability to thrive in dynamic environments Skilled in conflict resolution and problem-solving Adaptability in different technical situations Highly analytical and organized Willingness to champion change Proficient in customer support and CRM systems Experience in DevOps communication Bachelor’s degree or relevant work experience Excellent communication skills Property management experience, a plus Security certification, a plus Prior experience or knowledge of API integrations, a plus

Job Type: Full-time