Client Support Analyst

Summary: As a Client Support Analyst, you will have the opportunity to analyze complex software issues, engage with a worldwide client base, and provide an excellent customer experience every day.

In this position, you will be the primary point of contact for a broad range of customers from financial and property management institutions, assisting with various questions and issues.

The company relies on you to listen to and empathize with clients, using your troubleshooting skills, technical knowledge, and creativity to deliver effective solutions and a consistent, professional experience.

Responsibilities: Respond to inbound requests from all channels (phone, portal, and/or chat) within prescribed service levels Identify, assess, and resolve all new and existing concerns Monitor, document, and manage the resolution process in a timely manner while effectively communicating status with clients to maintain a high degree of satisfaction Qualifications: Previous experience in customer service; technical support experience preferred Bachelor’s degree or equivalent work experience Strong customer focus and passion for support Creative and curious troubleshooting mindset Excellent organization and time management skills Aptitude for technology Professional written and verbal communication skills Cultural Fit: Customer-focused with a passion for delivering great support Creative and curious problem solver Acts with integrity, honesty, and inclusiveness Action-oriented and responsive Takes initiative and follows through efficiently Keeps commitments with enthusiasm Strives to exceed expectations Embraces change and celebrates progress

Job Type: Full-time