Service Coordinator

At Johnson Controls, we are the global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to serve people, places, and the planet.

Our Industrial Refrigeration (IREF) division delivers tailored project and service solutions for manufacturing, cold storage, and R&D testing environments. As the OEM for SABROE, Frick, and York products, our engineers provide planned and reactive services across food & beverage, pharmaceutical, leisure, and automotive sectors.

We are currently recruiting for a Service Coordinator to join our team. This is a permanent, full-time position working Monday to Friday, 8:30am–5:00pm, based on-site in our Belshill office.

You will play a key role in supporting our service operations by managing engineer scheduling, customer communications, and service administration. You’ll ensure maintenance and repair activities are delivered efficiently and in line with customer expectations and compliance standards.

Key Responsibilities

Engineer scheduling and planner management

Monitoring engineer utilisation (Time & Attendance)

Processing engineer timesheets and generating quotations/invoices

Raising jobs for maintenance, quoted, and reactive works

Ordering parts and managing inventory

Communicating with customers (written and verbal)

Managing customer KPIs and service performance

Handling customer POs and overseeing accounts receivable/payable

Maintaining WIP and service backlog

Supporting EHS initiatives and FGAS compliance

Maintaining engineer training matrix and certification records

What We Offer

Competitive salary and benefits

25 days annual leave plus bank holidays (holiday buy-back available)

Pension scheme with up to 7% employer match

Life assurance, EAP, referral scheme, and product discounts

Commitment to safety through our Zero Harm policy

Access to employee resource groups and development programs

What We Look For

Essential:

Strong organisational and time management skills

Excellent communication and customer service focus

Ability to work independently and manage multiple priorities

Positive, proactive attitude and team-oriented mindset

Preferred:

Experience in service coordination or technical environments

Familiarity with FGAS legislation and EHS standards

#LI-DC1

#LI-Onsite

WD30249365