Construction Customer Success

A bit about us:

Our client is a well-regarded provider of exterior renovation solutions, specializing in roofing, siding, and carpentry for multifamily, HOA, and commercial properties. With a growing presence in the multifamily sector, this company is known for its commitment to quality, reliability, and customer satisfaction. Their team works closely with property managers and homeowners to deliver seamless project execution and long-term value.

Why join us?

This company offers a supportive and fast-paced environment where your contributions directly impact client satisfaction and project success. Here's what you can expect:

Competitive annual salary ranging from $48,000 to $55,000, depending on experience

A collaborative team culture that values communication and initiative

Opportunities to work on high-impact, large-scale property improvement projects

Room for career growth and ongoing professional development

Job Details

Key Responsibilities:

Client Communication & Support

Serve as the first point of contact for multifamily homeowners, HOA representatives, and property managers

Handle incoming calls and emails with professionalism and efficiency

Draft and manage correspondence, including memos, letters, and client updates

Scheduling & Coordination

Arrange meetings, site visits, and virtual calls for project managers and clients

Coordinate logistics for inspections, walkthroughs, and on-site activities

Administrative Operations

Prepare and format proposals for roofing and exterior renovation projects

Track the status of bids and proposals, ensuring timely follow-ups

Manage documentation such as submittals, certificates of insurance, and client forms

Project & Materials Support

Assist with ordering materials and ensuring all necessary paperwork is completed

Support the project team in maintaining timelines and organizing site setups

Additional Responsibilities

Stay informed about company services and industry developments

Contribute to special projects and administrative tasks as assigned by management

Qualifications

Required:

2-3 years of experience in a customer service or administrative role

Strong communication skills, both written and verbal

Excellent organizational skills and attention to detail

Proficiency in Microsoft Office; familiarity with CRM tools is a plus

Ability to attend meetings both in person and virtually

Preferred:

Background in construction, roofing, or property management

Bilingual in Spanish and English

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