Customer Service

Job Description

Local Cable company is seeking multiple CUSTOMER SERVICE REPS!

Position: Customer Service Representative

Location: Birdsboro, PA

Pay: $16.50/hour

Schedule:

Training on 1st shift: 8:30am – 5:00pm (Mon–Fri)

After training, schedule will shift to 10:30am – 7:00pm (Mon–Fri)

Saturdays: 8:30am – 5:00pm (2 Saturdays per month; one weekday off when scheduled on Saturday)

Responsibilities:

Handle inbound customer inquiries with professionalism and efficiency

Provide accurate information regarding products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Maintain a strong knowledge of evolving products and services

Qualifications:

Previous experience in customer service, sales, or related fields

Strong ability to build rapport with clients and customers

Excellent written and verbal communication skills

Ability to prioritize, multitask, and problem-solve

Positive, professional demeanor with a customer-centric personality

Must have office-based customer service experience or proven longevity in a retail environment

Solid computer skills; quick learner of new systems

Strong interpersonal skills and a team-oriented mindset

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

IND#2

Full-time