D1 Training Operational Administrator

Job Description

Benefits:

Bonus based on performance

Company parties

Employee discounts

Opportunity for advancement

Training & development

Wellness resources

This is a Front Desk Coordinator / Facility Administrator

Position Summary:We are seeking a knowledgeable and proactive individual to serve as the first point of contact for our facility. This role involves managing the daily calendar, handling inbound and outbound phone calls, greeting members and visitors, and ensuring the smooth operation of our performance center. The ideal candidate is organized, personable, and capable of multitasking in a fast-paced environment.

Our Performance Center's Hours of Operation are:

Monday: 5:00 AM to 8 PM

Tuesday: 5:00 AM to 8 PM

Wednesday: 5:00 AM to 8 PM

Thursday: 5:00 AM to 8 PM

Friday: 5:00 AM to 8 PM

Saturday: 8:00 AM to 12:00 PM, with the opportunity for extended hours.

Our primary need is from 4:00 to 8:00 PM, Monday through Friday, for a maximum of 20 hours in a given workweek.

Key Responsibilities:

Will report directly to the General Manager for daily objectives and routine goal setting

Offer leadership to the sales staff

Will be required to complete one week of training upon hire

Greet athletes and their parents upon entry to the performance center

Manage and update facility calendar, including scheduling appointments, classes, and staff shifts

Respond promptly and professionally to inbound phone calls, inquiries, and member questions

Make outbound calls for appointment reminders, follow-ups, and member engagement

Greet members, visitors, and clients upon arrival, providing excellent customer service

Maintain facility cleanliness and organization, ensuring a welcoming environment

Assist with member check-in and registration processes

Monitor and restock front desk supplies and materials

Communicate effectively with staff and management about scheduling, member requests, and facility needs

Support extra administrative tasks as needed to ensure operational efficiency

Qualifications:

High School Diploma or GED is required

CPR/AED, and/or BLS is preferred

Previous experience in a front desk, sales, customer service, or administrative role preferred

Excellent communication and interpersonal skills

Strong organizational and time management abilities

Ability to multitask and prioritize effectively

Friendly, professional, and solutions-oriented attitude

Familiarity with basic facility management or scheduling software is a plus

Part-time