Carrier Manager

C.H. Robinson is looking for a Carrier Manager to join our Robinson Managed Solutions (RMS) team. You will serve as the primary point of contact to your aligned customer’s carriers and will be responsible for building relationships, measuring performance and driving service improvements. You will represent the customer to the carrier. This role requires strong integration with the customer’s team, the internal customer account team, and owns the operational relationship with the customer’s carriers. If you possess strong relationship building capabilities, strong communication skills, a deep understanding of service and cost metrics, the transportation industry, and detailed project management skills, this role is a great fit for you.

This role is based in Monterrey, MX with the expectation to come into the office one day per week.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Collaborate to create performance improvement plans for carrier and track improvement to plan

Work to continuously improve carrier management processes

Manage carrier rates, lane bids and maintains master rate file

Responsible for rate and invoice exception management in conjunction with the internal customer account team

Publish and interpret carrier scorecards and service metrics

Work directly with aligned customer on large RFP exercises

Act as carrier escalation point to assist with the resolution of any open issues

May participate in procurement projects including, but not limited to, data extraction, analysis, formatting, and presentation of rates and data related to pricing requests

QUALIFICATIONS

Required:

Bachelor’s degree from an accredited college or university

Minimum 4 years of professional experience

Ability to travel up to 25% (domestically and internationally)

Preferred:

Professional experience in Procurement, carrier sales, transportation, logistics, and/or Supply Chain

Exceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountability

Should possess strong root cause and analytical skills

Strong negotiation and conflict resolution skills

Demonstrated ability to communicate with various levels within customer organization (both written and verbal)

Ability to identify, understand and execute based on market trends and pricing strategies

Proficient in Microsoft Office Suite of programs

Values a diverse and inclusive work environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.

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