Operator - Guest Communication Center

Working alongside the Director of Reservations and Guest Experience at The Peninsula Beverly Hills, we are seeking an Operator who possesses a genuine warmth and sense of hospitality.

• Work for an award-winning luxury hotel group

• Learn and grow within a diverse multi-outlet property

• Exceptional benefits package

Key Accountabilities

• Utilize our hotel's online chat system to respond to guest inquiries, including those related to food orders, room reservations, spa appointments, and other services.

• Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.

• Direct incoming calls to appropriate departments.

General Requirements

• Strong communication skills while remaining positive, organized, and professional

• An open and flexible schedule ( shift start times will be staggered) with the ability to work on the weekends and holidays

• Experience in customer service in a luxury hotel or other luxury customer service environment

• Ability to handle high-volume calls and multitask effectively.

Benefits we offer:

• 100% company-paid medical, dental and vision coverage

• Paid time off

• Complimentary employee meals

• Complimentary car parking (onsite)

• Complimentary bicycle parking (onsite)

• Bus transit reimbursement

• Complimentary uniform laundering

• Discounted and complimentary room nights at The Peninsula Hotels

• 50% restaurant discount

• Retirement plan with 4% company match

We are delighted to receive your resume for further consideration. To be eligible to apply, you must have a US work authorization. The pay rate for this position is $27.00 per hour plus incentive.