Carrier Sales Manager

Responsibilities:

Carrier Relationship Management:

Cultivate and maintain strong relationships with existing carrier partners.

Identify and establish relationships with new carriers to expand the network.

Collaborate with carriers to understand their needs and address any concerns.

Performance Optimization:

Develop and implement initiatives to optimize carrier performance, efficiency, and overall service quality.

Utilize data analytics and key performance indicators to drive continuous improvement.

Problem Resolution:

Address and resolve issues related to carrier performance, billing, and service delivery.

Collaborate with internal teams, including operations and customer support, to ensure seamless communication and problem resolution.

Market Research:

Stay informed about industry trends, market conditions, and regulatory changes affecting carrier relationships.

Conduct market research to identify new opportunities and potential challenges.

Communication

Communicate effectively with internal stakeholders, including sales, marketing, and operations, to ensure alignment with carrier strategies.

Financial Management:

Develop and manage contracted rates with carriers within your regions.

Monitor fluctuating rates within your region and provide feedback to cross-functional teams.

Requirements:

Live Hyway Traits of Reliable, Invested, Responsive, Adaptable, Passionate, and Innovative

Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers.

Possesses an entrepreneurial mindset, competitive drive, passion, and self-motivation.

At least 1-2 years of experience in account management, customer service, or a related role. Experience in the logistics or freight brokerage industry is preferred.

Effective communication and interpersonal skills, strong organizational capabilities, proficiency in Microsoft Office Suite, and familiarity with CRM software.

Detail-oriented, proactive, with a problem-solving mindset, ability to work under pressure, and committed to client satisfaction.

Be open to learning and receptive to new ideas and experiences.

Disclaimer:

This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to give rise to an employer-employee relationship, but not limited to an assumed offer of employment

Hyway Transportation is an equal opportunity employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.