Traffic Control Officer

Job Description

Jon Details:

Title: Traffic Control Officer

Location: CMH Ground Transportation; 24/7 operation

Schedule: Part-time schedule for driver and non-driver

Compensation: $18/hour; non-tipped

The Spirit of the Position:

The Traffic Control Officer is responsible for providing exceptional customer service to guests in an attentive, friendly, and efficient manner. The Officer is also responsible for attending to customers safely and safely assisting customers in and out of their vehicles during arrival and departure.

Responsibilities:

Greets and assists the traveling public with a professional and cordial demeanor.

Direct vehicular and pedestrian traffic at the main terminal to ensure the curbside is free of unattended vehicles.

Acts as liaison between the airport, traveling public, tenants, vendors, and ground transportation companies to ensure compliance with local rules and regulations.

Assists the public with general inquiries, including parking and ground transportation options.

Resolve customer complaints following policies and procedures.

Respond to incidents and critical situations in a calm, problem-solving manner.

Rely on instructions and pre-established guidelines to perform the job functions.

Ensures the terminal, curbside, and parking areas are aesthetically presentable by monitoring parking lots, setting up and/or removing signs as necessary, sweeping, and removal of trash and debris.

Maintain proper Taxi queue and inventory.

Assists customers with directions, taxis, reservations, and other inquiries

Systems and Standards:

Completes all tasks promptly as instructed by the Senior Operations Manager

Treat guests and associates with courtesy, respect, and dignity.

Follows all appearance standards as set forth by LAZ Parking

Maintains a clean, neat work environment

Safety and Risk Management:

Follows site-specific safety and security procedures

Practices preventative safety procedures as set forth by LAZ Parking, including safe lifting techniques

Reports all potential hazards and safety concerns to the Senior Operations Manager

Knowledge and Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization

Ability to add and subtract three-digit numbers and to multiply and divide with 10s and 100s; ability to perform these operations using units of American money

Ability to understand 24-hour and military time systems

Physical Demands:

Willingness to work in the elements - heat, wind, snow, rain, etc.

Ability to lift, push, and pull at least 25 pounds.

Ability to stand, walk, and run for extended periods.

Ability to bend, stoop, squat, and lift frequently throughout a shift.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt; non-tipped

LAZ Parking is an equal-opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.

Full-time