Transportation Authority of Calhoun County (TACC) - Operations Manager

Salary: $85,758.00 - $111,486.00 Annually

Location : Battle Creek, MI

Job Type: Full-Time

Department: TACC - Ride Calhoun

Opening Date: 10/22/2025

FLSA: Exempt

Bargaining Unit: N/A - Permanent

The City of Battle Creek ("The City") provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The City complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The City expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristic. Improper interference with the ability of the City employees to perform their expected job duties is absolutely not tolerated.

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Description

The Transportation Authority of Calhoun County (TACC) is looking for an Operations Manager of Fleet and Facilities to plan, lead, and manage the Authority's vehicle fleet and all facilities under the Authority's control. This position is responsible for overseeing and providing direction to the Fleet and Facilities personnel, which includes Mechanics and Utility Workers. This position requires close coordination and cooperation with the Operations Manager - Flex & Move, and the Operations Manager - Max. Together, the Operations Managers ensure consistent leadership, alignment of priorities, and effective support for all Supervisors across the organization. Work is performed with minimal supervision from the Director of Operations.

Examples of Duties

Supervises staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring employees follow policies and procedures; and making hiring, termination, and disciplinary decisions and recommendations.

Troubleshoots issues and concerns with Fleet and Facilities and ensures service compliance with local, state, and federal rules and regulations including the ADA.

Works with the Operations Manager - Flex & Move and Operations Manager - Max, to cooperatively manage operations involving call center, scheduling, and dispatching.

Manages internal and external customer service for Fleet and Facilities responding to service inquiries and customer complaints. Ensures appropriate investigation and response to issues and problems. Documents resolutions with customer comment software.

Creates and implements policies, procedures, and controls to ensure safe and efficient operational activities and adherence to established service, budget, and customer satisfaction standards. Recommends changes as needed.

Prepares and develops annual budget; monitors and approves expenditures in accordance with Authority policies and principles of sound fiscal management. Develops and maintains analytical tools for audit and control of division programs. Analyzes Fleet and Facilities service/operational levels, makes recommendations for changes as needed.

Prepares reports to Senior Management Team, Michigan State Department of Transportation, American Public Transportation Association and National Transit Database (NTD) as required.

Conducts and directs a variety of special studies, product evaluations and failure, cost/benefit, repair/replace and similar analyses; provides technical support in the development of specifications for vehicles and equipment.

Participates and represents vehicle maintenance in a wide variety of internal and external work groups, project teams, committees, and task forces. Makes presentations at board meetings, conferences, or other events.

Coordinates warranty administration

Typical Qualifications

Bachelors/Technical degree in business administration, logistics, supply chain management, automotive or diesel technology, or related field.

Five (5) or more years' experience with vehicle and equipment maintenance, with at least three (3) years in a supervisory or management capacity.

Transit Safety and Security Program (TSSP) Certificate, within 3 years.

A combination of education, training and extensive experience in a related field that results in demonstrated competency performing the work may be substituted or combined to meet minimum education requirements.

Strong computer skills with proven competency in Microsoft Word, Excel, and Outlook.

Supplemental Information

Physical Requirements/Working Conditions:

This work requires the regular exertion of up to 10 pounds of force; work regularly requires sitting, bending, reaching, hand dexterity (grasping, holding, keyboarding, repetitive movements), reading, writing, eye-hand coordination, seeing (near and/or far, color, depth, field of vision), hearing, using the telephone, contact with government officials and the general public, working overtime, and working inside and alone. Work occasionally requires working near moving mechanical parts, exposure to fumes or airborne particles and exposure to outdoor weather conditions. Work is generally in a loud noise location.

Medical: Choose from a PPO plan with BCBS or an HMO plan with BCN and pair your election with a Health Savings Account.

Dental: 100% employer-paid through Blue Cross Blue Shield

Life Insurance: 100% employer-paid basic life insurance with AD&D benefit equal to 2X the employee's base annual earnings up to $400,000. Limited coverage is also provided for spouses and children.

Sickness and Accident: 100% employer-sponsored partial wage replacement for short-term disabilities after meeting eligibility criteria.

Retirement Savings:

457 through Mission Square with employer match

MERS Pension Employer Assistance Plan (EAP): 100% Employer paid through Pine Rest

Paid Time Off: Generous PTO package - Paid Time Off will vary by position and is outlined within City Policy or contract.

Paid Holidays: 13 paid holidays per year

Voluntary Benefits:

Supplemental Term and Whole life

Critical Illness

Hospitalization

Accident

Vision - VSP

Lifecare Ambulance Service

Flexible Spending Account

Public Service Loan Forgiveness Program Eligible Employer

In addition to the above, some positions may qualify for:

Flexible Schedule/Remote Work

Tuition Reimbursement

Educational Stipends

Longevity pay

Tool and safety allowances

Employer-paid uniforms

Cell phone allowance

Military pay differential

Professional development opportunities

Ability to earn compensatory time

Retiree health savings plan