Customer Service Administrator
Description:
Respond to customer enquiries promptly and professionally via phone and email.
* Process orders accurately using internal systems, ensuring timely delivery.
* Coordinate with internal teams to address and resolve customer issues effectively.
* Maintain detailed records of customer interactions and transactions.
* Assist in the preparation of purchase orders, customer reports and documentation as required.
* Support the development of improved customer service processes and workflows.
* Ensure compliance with company policies and industry regulations.
* Provide administrative support to the wider customer service team when needed The Successful Applicant A successful Customer Service Administrator should have: * Previous experience in a customer service or administrative role.
* Excellent communication and interpersonal skills.
* Proficiency with Microsoft Office and familiarity with order processing systems.
* A detail-oriented mindset with strong organisational abilities.
* A positive attitude and a commitment to providing outstanding customer service.
* Problem-solving skills and the ability to work independently or as part of a team What's on Offer * Competitive salary of approximately £27,000 per annum.
* Hybrid working - 2/3 days in the Falmouth office * Comprehensive benefits package, including an excellent pension scheme.
* Opportunities to develop within a supportive and collaborative environment.
* 12-month fixed-term contract with excellent permanent and long term prospects.
Contact Beth Fitzgerald Quote job ref JN- Phone number