Licensed Healthcare Support Agent

Job Overview

Join our dynamic team as a Licensed Healthcare Support Agent, where you will provide vital support to customers of our healthcare clients from the comfort of your home. If you thrive in challenging situations and are passionate about making a positive impact on people's lives, this role is perfect for you. Please note that an active healthcare license is required.

Why Work With Us?

Flexible 100% Remote Work

Opportunities for Career Growth

Comprehensive Benefits, including Medical, Dental, PTO, 401k Company Match, and Tuition Reimbursement

Be part of a global team with 100 years of experience and the agility of a startup

Your Responsibilities

Respond courteously and efficiently to inbound calls, sharing marketing materials related to Medicare plans.

Utilize available resources to ensure first-call resolution and enhance customer satisfaction.

Develop a strong understanding of Medicare plans, including their benefits and features.

Send informational brochures through mail or email as needed.

Collect caller and enrollment information accurately and input data into multiple systems.

Deliver a professional and consultative experience through effective listening and communication skills.

Uphold our ethical standards in every interaction.

Collaborate closely with internal and external consumer customers.

What You Bring to the Table

Valid and active health insurance license (must have at least 3 months before expiration)

Over one year of Medicare sales experience preferred

Deep knowledge of Medicaid, Medicare, and ACA regulations

Exceptional customer service and data entry skills

Strong analytical skills, great listening ability, and attention to detail

Ability to handle multiple tasks simultaneously

Experience with computer applications and navigating different interfaces

Availability to work flexible shifts, including evenings, weekends, and holidays

One year or more of inbound call center experience preferred

Prior experience in medical or health insurance is a plus

Familiarity with medical terminology is advantageous

Open to constructive feedback and focused on self-improvement

Requirements for the Role

Active health insurance license with at least 3 months until expiration

Must reside in North Carolina

A personal Windows 11 Operating System with a webcam and USB headset is required (equipment not provided)

Stable, wired internet connection

High school diploma or equivalent

Proficient communication in English, both oral and written

Professional grammar skills

Successful completion of all assessments and system checks is mandatory

Performance Metrics

Your success will be measured by metrics, including:

Attendance

Schedule / Adherence

Average Handle Time (AHT)

Quality Score (QA)

At Harte Hanks, we specialize in connecting clients with their customers through effective multi-channel marketing solutions. With a focus on enhancing the customer journey, we provide end-to-end marketing services tailored to meet the needs of some of the world’s leading brands.

Job Type: Full-time

Pay: Starting at $18.50 per hour

Benefits:

401(k) Matching

Dental Insurance

Flexible Schedule

Health Insurance

Vision Insurance

Work from Home

Work Location: 100% Remote