Customer Service Mon-Fri

Job Description

Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat.Qualifications

1 year of customer service or customer support experience

1 year of previous call center or office background experience required

A high school diploma or GED is preferred

Technical savvy (able to toggle between multiple browsers & systems using dual monitors)

Previous experience using Outlook, Word & Excel preferred

Knowledge of CRM systems a plus

Previous remote work from home experience a plus

Quick learner and able to work independently

Strong phone and verbal communication skills along with active listening

Must be at least 18 years of age

A background check and drug screen applicable with state and federal laws is required

Must be able to speak, read, write and understand EnglishResponsibilities

In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat

Manage large amounts of inbound calls in a timely manner

Able to work without a script and maintain call control

Identify customers' needs, clarify information, research and provide solutions and/or alternatives

Access company and client resources provided to accurately handle the call

Identify upsell/cross-sell opportunities

Actively participate in efforts to support customer satisfaction and maintain quality

Skillfully change from one task to another without loss of efficiency or composure

Ability to multi-task using multiple system pending the clients working environment

Successfully complete all training sessions

Effectively communicate with patience and understanding

Remain positive and professional in all customer interactions

Be available at your desk, maintaining punctuality and attendance at all scheduled times

Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas

Flexibility to cross train as requested

Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies

Perform other duties as assigned*Required Skills/Abilities

Strong phone and verbal communication skills along with active listening

Customer focus and adaptability to different personality types

Maintaining composure in challenging situations

Ability to use technology effectively and productively

Regularly required to sit

Regularly required to use hands to feel, handle and control objects

Occasionally required to reach, stoop, kneel, or crouch

Occasionally required to lift and/or carry loads of up to 30 lbs

All standard vision abilities are required

All standard hearing abilities are requiredEquipment Provided Option

Equipment will be shipped to you.

Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment

Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance

Shifts between 8:00am-5:00pm (CST) ; Work Days - M-F

Paid Training - typically 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Full-time