Client Support Specialist

About This Team and Role

We are currently recruiting a Processing Support Specialist to work remotely in the State of Michigan. Position will require you to have your own mode of transportation, strong attention to detail, a high level of quality and accuracy, and time management skills. This position will require Frequent trips to the local DMV office to drop off and pick up paperwork. Position will also require you to review and process documents, perform various auditing tasks, and perform research on vehicle-related violations in a high-volume processing environment.

What You'll Do

DMV Transactions

Traveling to the local DMV office

Stand in the DMV line to drop off and/or pick up paperwork

Travel to the local FedEx office to ship documents to the Verra Processing offices.

Ensure accuracy of all paperwork before shipping

Ability to receive FedEx packages at home address.

Client Support

Serve as clients' primary point of contact, providing exceptional support and guidance throughout the title and registration process.

Address client inquiries, concerns, and requests promptly and professionally, ensuring high customer satisfaction.

Assist clients in understanding relevant regulations, requirements, and documentation necessary for title and registration procedures.

Title and Registration Support

Utilize expertise in title and registration processing to accurately complete all necessary paperwork and documentation.

Ensure compliance with state regulations and guidelines in every aspect of the title and registration process.

Collaborate with internal teams to streamline processes and improve efficiency in title and registration services.

What You'll Need

High School Diploma or equivalent

Strong PC skills including basic proficiency in Word and Excel

Ability to navigate through internet-based system screens

Strong attention to detail and quality driven

The ability to problem solve using analytical thinking

Excellent written and verbal communication skills

Exceptional aptitude and flexibility towards serving and assisting others

Able to recognize a problem and escalate to the appropriate team member for resolution

Able to lift up to 20lbs

Valid State Driver license

Own vehicle

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.

Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.

Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.

Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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