MineStar Training Support Supervisor

Career Area:Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar:

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Important:

- Don’t forget to include a resumé in English in your profile in Workday

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Job Description Summary:

Caterpillar’s Mining Technology Enabled Solutions group, a division of the Surface Mining and Technology Division is currently seeking a MineStar Training Support Supervisor to be located in Brazil. In this position, you will provide leadership for the training development and delivery of customer (user), dealer, (service), and support training worldwide for all MTES products. You will also develop, implement, and maintain effective product support strategies and processes between Caterpillar, dealers and customers.

What you will do:

- Providing overall leadership and direction for MineStar Training team.

- Accountable for the design, development, maintenance, implementation, and evaluation of the effectiveness of various programs for MineStar training.

- Accountable for the maintenance and updates of MineStar training materials for changes and upgrades.

- Collecting voice-of-the-customer (VOC), voice-of-the-dealer (VOD), and voice-of-the-business (VOB) for MineStar training requirements.

- Providing guidance for the team in NPI training deliverables (user competencies, materials, simulations) for all MTES products.

- Ensure in language training is developed and deployable prior to NPI GW6.

- Developing and delivering user, service, and support training for MTES products to support implementations, upgrades, and customer performance issues.

- Maintaining a comprehensive learning management system to further the goals of MTES training.

- Developing and maintaining dealer and customer relationships.

- Supporting the development of sales marketing materials for service and user support functions.

- Responsibility for tracking and achieving a profit (1.2 level) through training engagements. - Marketing awareness by benchmarking training trends to offer effective and recurring training.

- Establishing and monitoring metrics to assure a sustainable training offerings.

- Accountable in providing technology process support to MTES product support staff, both Cat and dealers.

- Accountable for tracking and managing all product support metrics and targets as related to MTES products.

- Accountable for working with Cat and dealer support staff to identify and resolve support process issues.

- Working with internal partners to establish product support strategies, aligned processes, and related metrics.

- Owning and documenting support processes for Caterpillar and dealers.

- Manage and track metrics that drive an improvement to the number of customers who pay MineStar premium support

- Accountability for all personnel issues; performance evaluations of subordinates; and developing and training of subordinates to ensure staff expertise and provide an adequate staffing pipeline (succession planning).

Skills:

Customer-Centric Excellence: Knowledge of the values, practices, and techniques that prioritize customer needs and satisfaction in all business decisions. Ability to deeply understand customer expectations—whether internal or external—and leverage that insight to develop tailored solutions. Demonstrates a commitment to delivering outstanding service and consistently exceeding customer expectations, both directly and indirectly.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Communicate effectively across product, industry, dealer, and customer audiences to ensure strategic and tactical alignment.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Good human relations skills are required to develop a cooperative work relationship with others.

Basic requirements:

- Bachelor's degree

- MineStar product support experience

- Pre-Advanced English

Top candidates will also have:

- Prior leadership experience

- 6 Sigma Green Belt or Black Belt experience

- Flexibility to adjust to local cultural and business climates

- Superior planning and coordination capabilities along with self-reliance

Additional information:

- This position requires the ability to attend global meeting times to support global issues, this includes early morning and late evening meetings.

- Position requires up to 50% of travel

- This position requires working on-site five days a week.

Some of the offered benefits*:

·Medical plan

·Dental plan

·Medicines reimbursement

·Psychological, Legal, Social and Finance Support Program

·Private pension plan

·Profit share

·Meal assistance

·Christmas basket

·Transportation

·Life and personal insurance

·Extended maternity and paternity leave

·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link:

#LI

#onsite

Posting Dates:October 31, 2025 - November 13, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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