Branch Manager

Job Description

United Community Bank is in search of a Branch Manager. This position directs the expansion of existing customer relationships, the establishment and attainment of sales, asset and service goals and the development and maintenance of a high-quality sales and service culture. This position also supervises teller activities, staff development, training and scheduling, and the overall daily activities of the teller staff.

Essential Duties and Responsibilities:

Prepare and track the monthly sales plan for the assigned branch(es)

Establish and communicate sales and service goals and expectations of Personal Bankers and Customer Service for assigned branch(es)

Implement strategies designed to meet or exceed sales goals and customer retention goals for assigned branch(es)

Provide guidance for Personal Bankers and CSR staff to develop objectives and meet established sales and service goals through coaching, monitoring and feedback

Establish, maintain, and support a quality-oriented sales and service culture in the assigned branch(es)

Work collaboratively with other bank units to support sales strategies and to meet the needs of prospective and existing customer base; identify and actively pursues cross-selling opportunities for all products, including Commercial, Retail and Trust products

Provide quantitative and qualitative assessment of sales environment within assigned branch(es) and develop action plans to correct deficiencies; identify branch personnel training needs; monitor progress and provide status reports to the VP of Retail Management on a regular basis

Evaluate the impact of recommending and/or approving policy exceptions by reviewing benefit of transactions vs. potential risk to the bank

Provide sales performance results for annual evaluation and salary review and recommend interim sales performance reviews as indicated by individual or branch performance

Exercise the usual authority as a manager concerning performance evaluations, written warnings, salary reviews, hiring, staffing, promotions, and terminations for Personal Bankers and Customer Service staff

Conduct regular branch sales meetings with staff re: products/promotion, strategies and vision

Coordinate the communication of new or enhanced sales recognition programs; communicates goals to branch personnel

Assume responsibility for the daily operations and management of service duties in the absence of staff

Support and promotes work force and customer diversity

Develop additional business through external customer calling efforts

Cross-sell appropriate products to small business customers and service small business banking relationships

Represent the bank in various civic and community functions where appropriate to further enhance its image and to develop additional business

Open new accounts and services customer relationships as necessary

Participate and encourage the bank's efforts in the Community Reinvestment Act

Performs notary duties

Maintain familiarity with the Bank policies and procedures related to this position including but not limited to Secrecy Act, OFAC, Check Cashing, and Teller Guidelines

Prepare performance evaluations, written warnings, recommendation for increase and encourages staff development

Communicate teller activities to management when necessary

Perform monthly audits of all teller stations

Maintain reports documenting cash outages, balances, timecards, and daily cash recaps

Conduct regular staff meetings to review problems, policies, procedures and updates

Assist teller staff in locating cash discrepancies, managing unusual transactions, and answering customer questions when required

Other related duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Requirements:

Proficiency in Microsoft Office (Word, Excel, Access, and Power Point)

Experience using Web Teller and check imaging software is a plus

Education/Experience Requirements:

High school diploma or equivalent

Minimum of three-years of teller experience preferred, or prior supervisory experience preferred

Supervisory Responsibilities:

Personal Bankers, Customer Service Staff, Teller Staff

Additional Requirements:

Strong sales-oriented customer service skills

Previous customer service skills preferred

Strong attention to detail

Strong time management and organizational skills

Ability to practice discretion and handle confidential information in a professional manner

Ability to perform duties independently with limited direct supervision

Problem Solving/Analysis skills

Ability to communicate effectively with customers and coworkers

Written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor

Ability to explain the benefits of bank products and services and answer customer questions regarding these products and services

Knowledge of financial institution regulations

Ability to multitask

Strong professional integrity in compliance with company policy, and ethical and legal standards

General knowledge of bank procedures and how they apply to other areas of the bank

Attendance Requirements:

Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.

Certificates, licenses, or registrations:

None Required

Working Conditions:

This job operates in a retail banking setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements:

Ability to stand for up to eight hours

Requires bending, stooping or standing as necessary

Requires the ability to hear, speak and/or signal people

Effectively communicate verbally, in writing, and in English

Requires manual dexterity, typing, and the ability to count money and key in transactions

The employee may occasionally lift and/or move up to 40 pounds

Benefits:

The following benefit programs are available to all employees:

401(k) retirement plan (requires 60 days of employment, age 20)

Paid Leave Time

Free checking account including identity theft and cellphone protection, Roadside Assistance and more

Free savings account & Safety Deposit Box

Cashier's checks

In addition, the following benefits are available to all full-time employees after meeting eligibility requirements:

Vacation time (requires 30 days of employment)

Sick/Personal Time (requires 90 days of employment)

Holidays

Jury Duty leave

Health Insurance (requires 60 days of employment)

Dental Insurance (requires 60 days of employment)

Vision Insurance (requires 60 days of employment)

Life Insurance (requires 60 days of employment)

Short-Term Disability Insurance (requires 60 days of employment)

Long-Term Disability Insurance (requires 60 days of employment)

Section 125 Cafeteria Plan including Flexible Spending Accounts (requires 60 days of employment)

Tuition Reimbursement

Military Leave

Some benefit programs require contributions from the employee and all begin on the first of the month after eligibility is met. Certain benefits provided by United Community Bank are governed by plan documents.

Please visit for more information on UCB's complete benefit package.

Full-time