Senior Client Services Manager

Senior Client Service Manager

Northumberland Housing Management Services

Full time, permanent 37.5 (hpw)

Salary £27,000 to £30,200 pa and great benefits including Health Cash Plan

On call shift payment of £14.30 per session

We can't offer CoS

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager you’ll lead our Housing Management team to deliver person centred housing related support and make it a Great Place To Work for our colleagues! You’ll manage our services which house customers experiencing in Northumberland. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

What you'll do

Leading a motivated team to deliver efficient, high quality, person centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.

Be the Safeguarding Lead for the service

Ensure Health and Safety checks and risk assessments are completed and recorded accurately

Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners

Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person centred service

Why choose us?

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You have

The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values

Experience of delivering support in a housing or care environment

Experience of people management

Experience of managing multiple services and/or managing managers

To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Job details

Flexible working hours (or we’re open to agreeing a work pattern with you)

Work pattern is Monday to Friday 9am-5pm

This is a community based role

Able to use technology for AIMS, Oracle, BI, Open Housing

You’ll need an Enhanced DBS check done and we pay for that

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

What’s in it for you?

34 days leave, (this includes bank holidays and a “me day”). The option to buy 5 more each year

2 paid volunteering days each year

Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more

Matching pension contribution (up to 7% and life insurance of 3x basic salary)

Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

Find out more

Click APPLY NOW to see our Senior Client Services Manager job description, find out about us and for help to apply. Roles can close early, so don’t wait. For reasonable adjustments email .