Systems Administrator I

When what you Crave is a job that combines creative, challenging and ever-changing work with an experienced, inclusive team committed to create memorable moments every day, only White Castle hits the spot!

We’re America’s first fast-food hamburger chain with more than a century of service to a nation of Cravers. But we’re not satisfied with an impressive past. We’ve got our eye on an even tastier future, and we want you to be part of it! White Castle is always looking for passionate, energetic, results driven people to join our teams, so apply to start your White Castle career today!

The Systems Administrator I position will be responsible for supporting all computer hardware and software, communications and network equipment, and server hardware and software systemwide. The role will act as the second level support for the IT Computer Technician while providing end user support to all team members systemwide. The incumbent will provide direct assistance to the Systems Administrator II and the IT Manager and provide additional support to the Network Security and Architecture team.

What we are looking for

Bachelor’s degree in computer science, Information Technology, related field, or equivalent experience required;

A minimum of 3 years of PC hardware and software implementation, maintenance, troubleshooting, and repair required;

A minimum of 2 years of the following experiences is required:

o Server hardware and software support

o Network systems hardware/software (including LAN/WAN

o IT communications hardware and software

A minimum of 1 years of the following experiences is preferred:

o Automation methodologies and tools

o Virtualization technology: Hyper-V

o Network video recording equipment and software

o Opensource technology

Effective verbal and written communication skills;

Ability to work independently and in team environments;

Strong analytical and troubleshooting skills;

Hybrid role – ability to work at the Home Office 3 days per week.

What you will do

Assist in the setup of and installation of server hardware and configuration of software and drivers;

Assist in maintaining and repairing server equipment and related equipment systemwide;

Systems administration and security; work with Systems Administrator II position in administrating various server systems and applications, both on premise, remote, or hosted by third parties;

Setup, install, maintain, and repair computer hardware, software, and peripheral devices systemwide;

Provide support for reported computer hardware and software issues—both by assisting the IT Computer Technician and independently resolving tickets submitted by team members.

Research and troubleshoot issues as necessary to address unique and complex problems;

Backup the IT Computer Technician in setup, maintenance, and addressing issues with restaurant hardware and software;

Maintain a high level of communication with all Team members systemwide as well as outside vendors;

Audit existing automation methods that have been implemented to determine how they can be used to improve workflow. Analyze current scripts, programs, and tools currently used to generate new approaches to solving day to day tasks;

Support all network and communication related equipment and systems companywide;

Maintain proper control of technology Inventory;

Performs other duties as assigned;

Complies with all policies and standards.

Pay Range: $79,518 to $88,353 yearly

Why work for us? Here’s why!

Did you know that over half of the team members at our Home Office have more than 10 years of service at White Castle? Why, you ask? Because in this family owned business, we take care of our team! Check out a few of the many reasons why people crave to work with us:

Programs and benefit eligibility varies based on the average hours worked, location and length of service at White Castle.

Family owned and operated since 1921

Medical (4 plan options and 4 national carriers to choose from)

Dental & Vision Plan

Company paid Life Insurance and AD&D (buy-ups available)

Paid holidays

Bereavement pay

Jury duty pay

4 Weeks of Paid Vacation in the first year

Weekly paychecks – YES, WEEKLY!

401(k) (100% company match for the first 3% deferred and 50% for the next 2%); all contributions are 100% vested!

Profit Sharing plan

Holiday bonuses

Free parking

Recognition programs

Employee Assistance Program

Tuition reimbursement

Scholarship opportunities

Career growth and development

Hybrid work environment

Business casual dress code (Yep, we wear jeans every day!)

Onsite Café with free drinks and food discounts

Community service opportunities

White Castle restaurant discounts

A slide to our lobby

And much more…

If you meet the minimum qualifications above, APPLY NOW!

White Castle is an Equal Opportunity Employer