Operations Manager I

Operations Manager

The Operations Manager works as a team leader to manage the supervisors, dock, street, and yard employees of a service center efficiently and effectively; maximize profitability and business growth; and provide superior customer service. This position works with Service Center Manager to meet all Service Center operations and sales goals.

Responsibilities:

Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs.

Work with Service Center Manager to monitor terminal operations, and develop and grow profitable business.

Other duties and projects, as assigned.

Work in a team setting to accomplish department goals.

Maintain a positive attitude in a highly intense environment.

Represent company at grievance, UCI, and WC hearings, as necessary.

Address issues involving customer relations and/or other ABF Service Centers.

Hire, schedule, develop/discipline, motivate, counsel, and coach operations supervisors and touch labor staff.

Maintain relationships with outside vendors.

Enforce operations specific company policies and procedures, and continuously apply the quality process.

Apply contractual labor rules to applicable employees, and maintain labor relations with input and support of Industrial Relations.

Purchase office and dock supplies for the terminal.

Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide operations information to Service Center Manager.

Ensure security, maintenance, and upkeep of terminal facility.

Make sales calls as operational support of sales team, as necessary.

Requirements:

Bachelor's Degree, preferred

3 years Experience in supervising Inbound, Outbound, and City operations. Must be available to handle terminal issues 24/7.

Proficient in Microsoft Office Suite.

Decision Making and Critical Thinking

Initiative

Managing Multiple Priorities

Mentoring Others

Process Management

Service Center Operation and Maintenance

Transportation Safety

Other Details:

Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.

This is a salary position paid biweekly.

Variable compensation is included.

About Us:

ABF Freight, an ArcBest company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.

An Equal Opportunity Employer including Vet/Disability