Collections Strategy Analyst

At NewDay, we’re here to help people move forward with credit that’s fair and flexible, and data is at the heart of how we do it. In this role, you’ll turn complex data into meaningful insights that shape how we support our customers through the collections journey.

You’ll dig into performance trends, build and optimise reporting, and work closely with our operations teams to identify opportunities for improvement.

If you love finding the story in the numbers and using it to make a real difference for customers, this is the role for you.

This role can be based in London or Leeds.

What you will be doing

Performance Monitoring and analysis of portfolio and operational performance

Creating, optimisation and maintaining reporting solutions

Interrogation and manipulation of large data sets to interpret trends and critical metrics

Consolidating information into presentable format for Senior Management & Colleagues

Developing and enhancing strategies which are focused on improving the customer journey through the collection life cycle

Working with Operations to implement changes and improvements through a continuous feedback loop

Ability to handle multiple areas of work and contending priorities. Accountable for producing clear and accurate information

Your Skills and Experience

Essential

Experience within a regulated financial services organization with highly numerate and analytical background

Proficiency with Python/SQL for data manipulation and analysis

Analytical and problem-solving skills.

Experience in data visualisation and communication.

Desirable

Worked in Collections environment

Ability to present sophisticated findings clearly, adapting the level of detail to the audience.

Strong statistical background

Power BI

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Permanent

JR0335