Customer Service Officer (The Kai Tak Mall)

Responsibilities:

Provide premium customer services by handling customers enquiries and collecting feedback within various spots inside the Mall to facilitate operation analysis and planning

Support the in-mall daily operations including but not limited to promotions and exhibition events

Support daily administrative work and prepare related reports & documents

Perform other duties assigned by supervisors

Requirements:

Minimum 1-year working experience gained in customer service, hospitality, membership, retail brand or property management industry

Diploma or above, certificate holder in Hospitality Management, Property Management or related discipline preferred

Customer services oriented with good customer service skills and communication skills

Fluent in spoken Cantonese, English and Mandarin; knowledge of other foreign language is a plus

Good computer skills, especially MS Office, Excel