HOTEL RECEPTIONIST

JOB TITLE HOTEL RECEPTIONIST NATURE OF JOB FULL TIME INDUSTRY HOSPITALITY SALARY KSHS.50,000-55,000 JOB LOCATION MOGADISHU, GREEN ZONE-SOMALIA DUTIES AND RESPONSIBILITIES Guest Reception and Assistance Welcome guests warmly upon arrival with a professional and friendly demeanor.

Assist guests with check-in and check-out procedures efficiently and accurately.

Offer assistance with luggage, transport arrangements, or directions when needed.

Provide guests with information about hotel services, amenities, and local attractions.

Ensure every guest feels valued and receives personalized attention.

Reservations and Booking Management Process room reservations through phone, email, or walk-ins.

Verify guest details, special requests, and payment methods prior to arrival.

Maintain an updated and organized reservation system to avoid booking conflicts.

Coordinate with the housekeeping and maintenance departments to ensure rooms are ready for occupancy.

Monitor room availability and communicate effectively with management regarding occupancy levels.

Communication and Coordination Answer telephone calls promptly, courteously, and professionally.

Respond to guest inquiries and resolve complaints or issues efficiently.

Forward calls, messages, and information accurately to relevant departments or personnel.

Coordinate guest requests with housekeeping, food & beverage, and other departments to ensure timely service delivery.

Maintain strong inter-departmental communication to support overall hotel operations.

Administrative and Record-Keeping Duties Maintain accurate guest registration records, billing information, and daily reports.

Process payments, issue receipts, and manage cash or credit transactions securely.

Compile and submit daily front office reports to management.

Keep track of lost and found items and ensure proper documentation.

Ensure compliance with hotel policies, procedures, and data protection standards.

Customer Service and Professionalism Handle guest concerns and complaints with empathy, professionalism, and discretion.

Go the extra mile to enhance guest satisfaction and build lasting relationships.

Maintain a calm, composed, and approachable attitude even in busy or challenging situations.

Uphold a polished appearance in line with the hotel’s grooming and uniform standards.

Represent the hotel brand positively at all times.

Workplace Organization and Standards Keep the front desk area neat, tidy, and presentable at all times.

Monitor the lobby area to ensure it remains welcoming and well-maintained.

Report any maintenance or safety issues promptly to the relevant department.

Participate in team meetings, briefings, and training sessions as required.

Contribute ideas for service improvement and operational efficiency.

KEY REQUIREMENT SKILLS AND QUALIFICATION Diploma or Certificate in Hospitality Management, Front Office Operations, or a related field.

Minimum 3 years of experience in a similar role within a reputable hotel or hospitality establishment.

Proficiency in English and Swahili; knowledge of Arabic is a distinct advantage.

Strong communication, interpersonal, and problem-solving Smart personal presentation, courteous demeanor, and a consistently positive, professional attitude.

Ability to work under pressure while maintaining a high level of service quality.

Proficiency in hotel management systems and MS Office applications is an added advantage.

Work Permit, Visa, Ticket and accommodation all offered HOW TO APPLY If you meet the above qualifications, skills and experience share CV on Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted.