IT Support Specialist

Job Overview

Key Responsibilities:

Day-to-day monitoring of business security requests, and taking action(s) as required; following established processes

DLP design and triaging events for inspection

Preparing DLP and other KPIs and reports

Assisting IT and business with security requests, interfacing with internal teams as required

Participate in the design, development, and implementation of security initiatives to ensure the best possible measures are in place to maintain a secure operation.

Monitor, evaluate, and maintain systems and procedures to safeguard internal information systems and databases.

Develop, implement, and enforce security strategies, policies, and procedures

Analyze, recommend, and implement security technologies such as firewalls, IDS (network and server), certificates, and PKI

Review, analyze, and/or apply relevant methodologies, programs, policies, procedures, standards, guidelines, and IT Security Risk Management methodologies.

Develop IT Security standards, procedures, and guidelines pursuant to the requirements of relevant standards, procedures, and guidelines.

Develop IT Security policy in the areas of IT security and assurance, standard Certification & Accreditation frameworks for IT systems, information infrastructure protection, product evaluation, privacy, Business Continuity Planning, contingency planning and Disaster Response Planning, Research &Development.

Develop and deliver training material relevant to the resource category.

Identify threats to, and vulnerabilities of operating systems (such as MS, Unix, Linux, and Novell), and wireless architectures.

Identify personnel, technical, physical, and procedural threats to and vulnerabilities of IT systems.

Solid knowledge of enterprise firewall configuration (Palo Alto, Fortigate, SonicWall, Cisco ASA)

Good understanding of application protocols such as DNS, DHCP, HTTP, FTP, Telnet, SSH, IPSEC, SNMP

Network security using Cisco ISE (dot1x, profiling, and posturing)

Working experience in network concepts, including the TCP/IP model, routing protocols, switching technologies, and firewall policies.

Experience implementing and operating network monitoring and management products.

Strong knowledge of routing protocols like EIGRP, OSPF, BGP, IPv4/IPv6, PPPoE, Multicast, Wireless (ARUBA), QoS and VXLAN

Strong knowledge of all aspects of TCP/IP, DHCP, DNS, ARP, SMTP, WCCP, RADIUS, TACACS, NAP, ACLS, STP, F5 Load balancing, and MPLS WAN technology

Hands-on experience with SIEM analysis will be a plus.

Work closely with the Cyber Threat Intelligence team to enhance the results of the analysis and provide additional context.

Act as point of contact to end users and vendors through e-mail and phone.

Education & Experience Requirements:

Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related discipline is preferred.

A minimum of 1 years’ experience in IT support, network security, or related technical roles.

Job Type: Full-time

Pay: Up to $22.00 per hour

Benefits:

Casual dress

Company events

Dental care

On-site parking

Vision care

Application question(s):

Can you provide an example of a time when you monitored and acted on business security requests? What processes did you follow?

Describe your experience with the analysis of security events, including the use of SIEM tools if applicable.

Have you implemented or supported network monitoring and management products? If so, which tools have you used?

Are you familiar with implementing and operating network monitoring and management products? Please list any additional tools or methodologies you have employed that are relevant to this role.

Have you contributed to the development or enforcement of IT security policies, procedures, and guidelines? (Yes/No)

Have you been involved in tasks related to business continuity, contingency planning, or disaster response planning? (Yes/No)

Provide a brief overview of your contributions in these areas.

Please provide an example of a policy or standard you developed, including the framework (e.g., Certification & Accreditation, Business Continuity Planning) it was based on.

Experience:

IT support: 1 year (required)

Work Location: In person