Customer Service Representative (Onsite Role)

Job Description

***ON SITE POSITION

Shift & Pay:

1st Shift 8:00am - 5:00pm

One night per week until 9:00pm

$17.50/hour

Responsibilities:

Skip-tracing debtors to locate current residence and employment information

Handling incoming and outgoing collection call.

Negotiating balance in full payments, payment arrangements or legal referrals

Reviewing accounts and schedule contact dates for follow-up calls

Reading and following scripts verbatim.

Follow Federal/State laws and company policies.

Documenting interactions with Debtors

Additional duties as assigned based on line of business

Preferred Qualifications:

High School Diploma or GED

Reading and Typing

Working knowledge of modern office procedures, methods, and computer equipment

Excellent communication skills

Principles and practices of customer service.

Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.

Good organizational skills and attention to detail.

Ability to comply with rules, regulations, laws and methods as related to debt collection.

Work independently in the absence of immediate supervision.

Ability to handle and resolve recurring problems.

Successfully complete and pass the FDCPA test.

Successfully be approved to work on the contract, per the client’s requirements, state licensing and background check procedure.

Perks:

Direct Hire - Long Term Career Opportunity

Performance Pay Increases

Weekly paycheck

Collection Agency/Call Center Environment

Competitive benefit options, including medical, dental, vision, and 401(k)

For instant consideration for this Customer Service Representative job in Geneseo, NY, click APPLY!

Pay Details: $17.00 to $18.00 per hour

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Full-time