ServiceNow Technical Lead

Description:

Tata Consultancy Services (TCS), one of the world's largest IT Services and Consulting firms, is seeking a ServiceNow Technical Lead. This position will be focused on successful delivery of ServiceNow needs for its esteemed client in a consulting environment. We are looking for an individual who has a proven track record of being outstanding and someone who loves to transform the way our clients work through the power of ServiceNow.

Responsibilities include:

Responsible for all aspects of the health, performance, operations, and security of the platform

Participate in the development of business requirements ensuring a thorough understanding of business needs and processes

Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects

Collaborate with fellow team members to improve the quality and scalability of supported systems and provide recommendations

Continuously monitor application performance and vendor recommended patches & upgrades

Assist with product roadmap & business capabilities that align with the application

Standard ITSM development/support including incident, problem, change, requests (service catalog) and knowledge management

Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects

Support & maintain applications by proactively resolving issues and enhance application stability

Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice

Experienced in leading ServiceNow implementation for global clients and implemented ITOM and ITSM modules such as IM, PM, CM, RM & Catalog along with integrations and CMDB, Hardware, Software Asset Management, Discovery, Service Mapping and Event Management

Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.

Thorough understanding of ITIL processes, including Incident, Problem, Configuration Management, ITOM and Asset Management

Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features

Participation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production

Knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS)

Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.), PowerShell

Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules

Day to day reporting

Qualifications:

ServiceNow CSA or CAD Certification

Bachelor's degree in computer science, management information systems, or related field, preferred

Minimum ten years leading technical teams with increasingly complex projects in a cloud Software as a Service (SaaS) environment and cloud ecosystem

ServiceNow Certified Implementation Specialist certification

7+ years of experience working with ServiceNow

ITIL V3 Foundation Certified

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