Clinic Receptionist- Primary Care

MedOne is setting the standard for patient care. We are an independent, hospital medicine practice of more than 200 physicians and advanced practice clinicians, as well as more than 40 administrative staff, who are united by a single purpose—to make healthcare better. It’s been our mission from day one, and we are relentless in our pursuit to improve the delivery of high-quality care for our patients and our partners.

We are seeking a Clinic Receptionist who will serve as a liaison for our new Primary Care office. The Clinic Receptionist is the first point of contact for patients and visitors, playing a crucial role in delivering exceptional customer service and ensuring efficient administrative operations within the clinic.

Front Desk/Clinic Receptionist Responsibilities:

Greet patients and visitors warmly, both in person, online, and over the phone, ensuring a welcoming environment.

Schedule, confirm, and manage patient appointments using the clinic's scheduling system.

Verify and update patient information, including insurance details, in the EMR.

Accept co-pays and outstanding balances, providing receipts and maintaining accurate financial records.

Handle incoming calls and messages, directing inquiries to appropriate staff members and taking detailed messages and other documentation when necessary.

Maintain the cleanliness and organization of the reception area, ensuring informational materials are up to date.

Assist with administrative tasks such as filing, scanning, and data entry as needed.

Ensure compliance with HIPAA regulations and always maintain patient confidentiality.

Provide administrative support and help resolve administrative issues for the Primary Care physicians and advanced practice clinicians at assigned care site(s)

Support the Practice Manager of Primary Care with all administrative tasks which may include tracking of data, reporting, communication/dissemination of information, etc.

Assist other members of the MedOne team such as Credentialing, HR, Finance, etc. in supporting efficient operations

Obtain provider signatures as needed

Coordinate Certification of Medical Necessity (CMN) requests

Assist Clinical Documentation to ensure timely query and coding responses

QUALIFICATIONS:

Education: High school diploma or equivalent

Experience: Prior front desk or clinical experience in a medical setting preferred

Skills:

Flexibility

Clinical knowledge

Highly organized and professional

Cheerful and friendly demeanor

Ability to manage multiple tasks and see them through to completion despite frequent interruptions

Familiar with verifying insurance and communicating with insurance companies

Ability to establish and maintain effective working relationships with providers, management, staff and contacts within the hospital and outside the organization

Strong verbal and written communication skills

Familiarity with medical terminology

Ability to work independently with little to no supervision

Ability to establish and maintain effective working relationships with providers, staff and contacts outside the organization

Able to maintain strict patient confidentiality and follow HIPAA rules and regulations

Proficient use of Microsoft Office applications (Word, Excel)

Efficient and accurate typing skills

Preferred- AthenaHealth EMR proficiency

Benefits

Eligible for insurance benefits on first day of full-time employment. MedOne offers generous benefits to support you and your family, including:

Employer-paid employee medical insurance

Employer-paid employee short- and long-term disability

Employer-paid employee life insurance

Optional dental and vision insurance

Company-sponsored 401(k) plan, plus company match of 6% with immediate vesting

Employees are eligible for 401K contributions beginning the first day of the month following their full-time employment

Optional Health Savings Account (HSA) and Flexible Spending Account (FSA)

Voluntary Life & AD&D coverage

Paid Cell phone service through Verizon

Internet stipend

Free parking at all care site locations

Branded MedOne apparel covered at 50%

Competitive salary and annual bonus

Why MedOne?

We find the most compelling benefits are those that can come only from being part of a rare, cohesive team:

Collegiality

Job satisfaction

Shared accountability and responsibility

Mutual respect and support

Pride in belonging to an elite team of providers