Helpdesk Support Technician

Job Description

We are seeking a Helpdesk Support Technician to join our team! You will resolve computer-related issues for our clients.

BC Networks is an IT Managed Services provider, focused on providing support and management services for small to medium sized businesses. Please visit our website for more information:

BCN utilizes a combination of automated systems to perform real-time monitoring and remote support for each device we support located at our client’s premise that include advanced desktop management tools, including internet based remote desktop control, software distribution, asset management, and virus protection services.

We are looking for a dynamic, self-motivated individual to provide configuration, installation, optimization and day to day management and maintenance of Microsoft Windows desktops, servers and networks. The ideal candidate is an expert systems engineer with extensive background in Microsoft platforms.

Responsibilities:

Provide technical assistance with computer hardware and software

Resolve issues for clients via phone, in person, or electronically

Recommend hardware and software improvements

Track customer issues and resolutions

Provide end user remote support to clients and onsite support

Install, configure, and support Windows desktop systems, software, printers, and peripherals

Monitor systems and network for general health and performance and address issues as they come up

Analyze performance, and recommend\implement strategies for improvement

Ensure regular backups and occasional restores

Proactively seek out solutions to problems before they become critical events

Document tasks, procedures, environments and create run books for setting up and maintaining systems

Participate in on-call rotation

Work collaboratively with other staff

Qualifications:

Previous experience in IT, customer service, or other related fields

Ability to build rapport with clients

Strong troubleshooting and critical thinking skills

Positive and professional demeanor

BS in Computer Science or related field or equivalent experience

2+ years of experience working on Windows desktops

Effective oral and written communication

Proven technical troubleshooting ability and strong hardware\software diagnostic skills

Ability to multi-task and work under tight deadlines

Attention to detail

High moral standards

Reliable transportation to provide on-site client supportCompany Description

BC Networks is a leading Managed Services provider, headquartered in the San Jose serving customers in the Bay Area.

We provide a comprehensive suite of flexible IT network support outsourcing solutions tailored for the small/medium business which includes 24x7 monitoring, help desk services, and cloud based hosted solutions.

BC Networks utilizes a combination of automated systems to perform real-time monitoring, and remote support for each device we support.

The ideal candidate would possess a can-do attitude, is a self-starter, proactive, strategic thinker, hands-on, requires little supervision, team player, quality focused, pays attention to detail, project manager, and maintains complete professionalism at all times.

Full-time