Hotel Front Desk Agent

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:

$12 hourlyResponsibilities:

Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Mitigate customer complaints as needed

Connect with the housekeeping department to ensure guest accommodations are ready

General bookkeeping: ensure all hotel guest account information is accurate and up-to-dateQualifications:

Has experience answering telephone calls and troubleshooting stressful situations

High school diploma, GED, or equivalent

Has previous experience or working knowledge of Microsoft Office and reservation management systems

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

1+ year of hotel industry experience or related job preferred About Company

The SpringHill Suites by Marriott Tifton is Tifton’s only all-suite hotel, seamlessly blending exceptional service and functional design, offering the modern amenities our guests need and expect to stay refreshed and focused during their travels.

We're 100% Employee-owned, placing our Team Members (Owners) at the heart of our business, which has led to our proven success, with consistent rankings in the top 5% of hotels in our brand. This success is further built on by our Core Values - ambitious spirit, work-life balance, doing the right thing, respect, and valuing our team.

Perks & benefits:

Employee Stock Ownership Health Insurance Dental & Vision Health & Wellness Resources Company Discounts PTO Paid Holidays Monthly Bonuses 401(k) Competitive Compensation

Operated under license from Marriott International, Inc. or one of its affiliates.

Full-time