Front Desk Receptionist

Job Description

Position Description

As the Front Desk Receptionist, you will be the first point of contact for many of our clients, providers, and community partners. We are looking for someone who is great with people, understands the complexities of mental health, and is a team player. You will understand the need to be patient, and courteous, and deliver superior customer service to each new caller and client who walks into our office.

Answering incoming calls to the company and routing as appropriate

Scheduling new appointments

Assist with collections, including accepting session payments via the phone or in person

Completing insurance verifications for Husky/Medicaid clients

Manage the waiting room

Problem-solve incoming inquiries from clients and providers

Light housekeeping so our space is always welcoming

Filing, faxing, copying, etc

Qualifications

Excellent communication and interpersonal skills

Must be efficient with strong skills in organization, good problem solving and attention to detail

Previous experience as a medical receptionist or in customer service within behavioral health services preferred

Strong computer skills, and experience with Google Workspace preferred

Understanding of HIPAA regulations and ability to uphold the highest standards

Ability to prioritize tasks, exercise sound judgment when needed

All other duties as assigned by the supervisor

Schedule:

8-hour shift

Monday to Thursday - 10:30 am - 7:00 pm & Friday - 8:30 am - 5:00 pm

Education:

High school or equivalent (Preferred)

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Full-time