Guest Services Specialist

Description

Description: Requisition Status: Pending

Status Reason: Pending Sourcing

Reason: Vacant Position

Reason Detail:

Manager:

Department: Wkplc - San Francisco : 303001

Job Category: Employee Experience (HR)

Job Code: CW-EMP-GSS:Guest Services Specialist

Job Title: Guest Services Specialist

Keywords:

Number of Positions: 1

Remaining Positions: 1

Job Description:

Guest Services Specialist In-Office (ON SITE) The Employee & Workplace Experience (EWX) team focuses on the places and programs that define and drive Coinbase culture, which sets us apart from other companies. We accomplish this by influencing the way employees connect, collaborate, and celebrate at Coinbase. Whether it be how we recognize employees, how employees choose to work, or how you stay connected to your team, the EWX team is focused on developing a best-in-class experience for our employees and teams. Role Overview: The Workplace Experience team drives global connection and inclusion throughout the employee lifecycle. We create and support inspiring, safe, and efficient environments, enabling employees to perform their best work. As the Guest Services Specialist you will be responsible for providing a first in class office reception experience, creating an inviting environment for employees, guests and vendors. This role will be based in the New York City office. Responsibilities: ? Managing In-Office Experience: Oversee reception and visitor check-in, serving as the primary point of contact for employees and visitors, ensuring a great first impression with a warm and welcoming atmosphere. Provide access assistance, working in tandem with onsite physical Security. Develop a working relationship with employees and vendors to satisfy complex needs of various stakeholders. ? Office Reception Look & Feel : Monitor the space to be sure it remains clean, neat and tidy and free of unnecessary clutter. Report all janitorial and maintenance needs, including spills, paint touchup requirements, equipment malfunctions, etc. ? Employee Experience & Support Services : Monitor and respond to tickets, emails, Slacks, and calls, routing requests appropriately. Assist with or manage special projects as needed, contribute ideas to enhance team productivity, efficiency, and service quality, and ensure the accuracy, production, and retention of key program materials. Provide administrative support for the Workplace Experience team as directed, including purchasing, organization and management of swag and supplies, and meeting coordination. ? Office Operations Assistance: Maintain constant communication with the Workplace Experience team for issues such as supply ordering and COI coordination. Coordinate mail operations including possible collection, scanning, uploading and shipment creation. ? Swag Store Operations : Manage the onsite swag store; track inventory, assist with processing orders, train other EWX team members on the operation of the POS. Troubleshooting any issues and onboarding guests and employees, if needed, to the Wallet product. Requirements: ? Minimum 1 year of related experience in Hospitality, Reception and/or Workplace work required. ? Excellent customer service skills with a pleasant and calm demeanor. ? Ability to be in-office daily. ? Previous experience with event assistance. ? Ability to work in a flexible, positive, and team-oriented work environment, while being open to change and with a mindset to initiate and embrace process improvement. ? Excellent organizational and multitasking skills. ? Self-starter; handles self with minimal supervision and is proactive. ? Excellent communication skills (verbal and written). Substantial knowledge and experience using Google suite and Slack. ? College degree preferred.

Attachments: Guest Services Specialist _ In-Office + Hospitality Focus (NY-HUB) (1).pdf

Duties: None

Skills:None

Education:None