Senior Manager, Customer Experience Operations

About Us:

reAlpha Tech Corp. (Nasdaq: AIRE) is a real estate technology company developing an end-to-end commission-free homebuying platform. Utilizing the power of AI and an acquisition-led growth strategy, reAlpha's goal is to offer a more affordable, streamlined

experience for those on the journey to homeownership in the US and globally.

Why Join Us?

At reAlpha, we're transforming real estate with AI technology. Our team's excellence drives our success, and we need your expertise. Join us to be part of a culture that values integrity, speed, and growth, where your work sets new industry standards.

An important note: Data shows that men on average apply for a role if they meet 3/10 requirements while women often only do so if it's 10/10. We strive to clearly define our roles and expectations and encourage you to apply if you believe the opportunity aligns well with your skills and experience, even if it's not a perfect match.

Role Overview

We are looking for a highly motivated cross-functional leader to connect strategy with execution across reAlpha's Realty, Mortgage, and Title businesses. The Senior Manager, Customer Experience Operations, will ensure that every part of the customer journey, from first contact to close, works together seamlessly.

You will diagnose operational friction, design scalable solutions and align teams around shared systems, processes, and KPIs. Reporting to the COO, you will collaborate with Product, Technology, and business leaders to strengthen collaboration and improve both customer experience and operational efficiency.

This is a hands-on, high-visibility role suited to a strategic problem-solver who thrives at the intersection of people, process, and technology.

Key Responsibilities

Architect the "One reAlpha" experience. Design and operationalize the systems, handoffs, and workflows that unify Realty, Mortgage, and Title.

Identify and resolve breakdowns. Pinpoint where customer or operational friction occurs across business lines and lead cross-functional teams to implement lasting fixes

Drive alignment and accountability. Partner with leadership across Product, Technology, and Operations to ensure goals, systems, and workflows are connected and measured.

Champion process design and optimization. Map, refine, and scale the processes that impact conversion, customer satisfaction, and fulfillment efficiency.

Lead strategic initiatives. Manage high-priority integration or transformation projects from concept through execution, ensuring ownership, outcomes, and timelines are clear.

Bridge people, process, and technology. Evaluate where automation, tooling, or structure can improve collaboration and work with Product and Technology to deliver solutions.

Monitor and report performance. Establish and track KPIs related to customer flow, cross-sell adoption, and process efficiency, providing clear visibility to leadership.Key Results You'll Drive

Measurable reduction in customer friction across the homebuying journey

Increased cross-sell adoption across Realty, Mortgage, and Title

Improved operational efficiency through streamlined workflows and automation

Stronger collaboration and shared ownership across business functions

Clear, actionable performance resporting for leadership visibilityWhat You Bring

5-8 years of experience in operations, transformation, or cross-functional leadership roles, ideally in real estate, mortgage, financial services, or other complex service environments.

Proven success diagnosing issues, aligning teams, and delivering measurable improvements.

Strong systems-thinking and analytical ability to understand how people, process, and technology interact.

Excellent project leadership and communication skills with the ability to build buy-in and maintain momentum.

Strategic mindset with the ability to dive into execution when needed.

Demonstrated experience working with Product and Technology teams to deliver operational improvements.

Bias for action, ownership, and accountabilityWhy Join reAlpha

You will help build the connective tissue of a fast-scaling, AI-powered real estate platform by ensuring every customer and employee experiences reAlpha as one integrated ecosystem. Working closely with senior leadership, you will drive initiatives that reduce friction, increase efficiency, and bring our "One reAlpha" vision to life.

Benefits & Offerings

At reAlpha, we invest in your success, both personally and professionally. Our team members enjoy:

401(k) matching

100% employer-covered health, dental, and vision insurance for yourself, your spouse and/or dependants

Flexibility to contribute to your Health Savings Account (HSA)

An annual stipend for learning and development

Unlimited vacation to support work-life balance

Real opportunities for growth and advancement

A fun, collaborative team environment

reAlpha is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. reAlpha is committed to sponsoring work visas for exceptional employees and following all immigration laws.