Customer Care Officer- Telesales TV Net

Be a part of something BIG

Provide quality customer service to SingTel customers either by telephone or electronically

Make an Impact by:

Provide outbound call (with script given) to potential customers to promote and sell products/ service

To channel and escalate any unresolved issues/complaint to other stakeholder or next level, within the agreed procedure

Work closely with team members and leaders at all times to achieve quality results & productivity

Proactively identify areas for service & procedural improvement and make recommendations to the team leader

Skills for Success:

At least Diploma Graduate in Business Administration course

Customer oriented with good interpersonal and communication skill.

Proactive & have great sense of urgency

Pomputer literacy (MS Office)

Able to identify customers’ needs through conversation

Great flexibility to undertake any other tasks assigned from time to time

Working Location:

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.

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