Executive, Digital Content & Process Management

Be a part of something BIG!

As a Executive, Digital Content & Process Management, you are responsible to ensure smooth configuration, publishing, and operational excellence across Singtel’s consumer digital platforms – including Singtel.com, My Singtel App, GOMO, Hi App, and key enablers such as Payments, Identity and Notifications.

Make an Impact by:

Configure and update digital content, campaigns, and offers using Content Management Systems (CMS) across Singtel digital platforms

Execute time-critical web and app content changes (e.g., banners, product cards, buyflow journeys) according to business and marketing schedules

Ensure consistency, accuracy, and compliance with brand, UX, and regulatory standards across all configurations

Perform quality checks (sanity testing) on configurations before and after deployment to ensure error-free customer experience

Document configuration steps and maintain versioning/records for audit and traceability

Operations Support & Incident Handling

Provide operational support for live configurations, including timely execution of urgent change requests

Assist in triaging and resolving content/configuration-related incidents in collaboration with Singapore onshore teams, Production Support, and IT

Contribute to continuous improvement initiatives, streamlining configuration processes and identifying automation opportunities

Skills for Success:

Degree graduate in IT, Digital Media or Communications

Minimum 2 years working experience in web configuration

Fresh graduates with strong interest in digital/web operations are encouraged to appl

Strong attention to detail with ability to execute tasks with precision and accurac

Good understanding of digital content lifecycle, SEO principles, and publishing processes

Comfortable working in a fast-paced 24/7 digital environment with cross-functional stakeholder

Willingness to work occasional weekend morning or midnight shifts

Your Career Growth Starts Here. Apply Now!