Guest Service Team Lead

Job Description

Guest Service Team Leader - Master of Service and Leadership

Are you ready to lead with enthusiasm and ensure every guest leaves happier? As a Guest Service Team Leader at Team Primo's Ben & Jerry's, you will play a pivotal role in our scoop shop operations, particularly when senior management is not present. This position is perfect for detail-oriented leaders who thrive in a vibrant, community-focused environment. You will guide shifts, delegate tasks, and inspire your team to excel in every interaction.

Immerse yourself in the heart of our daily operations, both in-store and during off-premise events. You'll become a flavor coach, managing guest interactions and ensuring operational excellence. This role requires a proactive approach, with a focus on maintaining high standards and fostering a supportive and energetic work culture.

Join Team Primo’s Ben & Jerry’s, where work meets fun and creativity. Established in 2008 by lifelong friends, our locally owned and operated franchise is dedicated to spreading joy through ice cream. We offer a dynamic work environment where every team member is valued and has the opportunity to grow.

Position Overview:

Highlights: Leadership Development, Hands-On Training, Community Engagement

Job Type: Part-Time Guest Service Team Leader

Work Hours: Flexibility to work weekends and late nights required

Base Pay: Competitive Hourly Rate + Tips

Benefits: One free large item after each shift, complimentary birthday cake during your birthday month

Location: Chattanooga, TN

Required Experience:

Proven ability to lead and inspire a team in a customer service setting.

Strong interpersonal and communication skills.

Enthusiasm for community involvement and upholding high service standards.

Part-time