General Manager

Overview

Join to apply for the General Manager role at ServiceMaster Restore of PEI.

Benefits

Company car

Competitive salary

Dental insurance

Health insurance

Vision insurance

Responsibilities

Reporting to the Franchise Owner, the General Manager will be responsible for driving and directing business operations to ensure productivity and excellence in client service. The General Manager will manage the franchise staff/crews and foster an environment where all employees practice accountability, reliability, and proactivity. The focus is on service excellence with existing clients, growth in new client accounts, and ongoing staff development.

Business Management

Establish and ensure compliance of operational unit's short-term and long-term goals with overall company objectives

Establish and communicate clear standards of performance and budgets for each business unit and/or client account

Enforce project and performance standards to ensure high quality of customer satisfaction

Supervise and manage project work to meet deadlines

Manage and monitor sales and project managers to exceed client expectations and consider client wellbeing

Conduct regular one-on-one meetings with managers to review key deliverables and performance

Lead periodic team performance meetings to increase productivity and uphold morale

Maintain involvement in communication with home/business owners, insurance adjusters, engineers, subcontractors, and vendors

Resolve operating problems and authorize procedures within span of control

Provide guidance to managers and staff to support employee success

Orient new employees to the company values and provide ongoing training

Foster staff/crews engagement through events and activities to recognize achievements and plan objectives

Ensure periodic floor/office maintenance within budget

Client Services

Manage assigned accounts and corporate sales initiatives with select vendors

Establish a proactive customer service environment through planning, expectations, measurement, and regular feedback

Commit to responsive service with timely telephone and 24-hour response to complaints and requests

Maintain professional ServiceMaster presence in public with clean uniforms, vehicles, and equipment

Visit new accounts within one month of start-up to ensure customer satisfaction

Strive to exceed quality performance standards on each client account

Administration

Manage departmental budgets including labour, supplies and equipment

Approve departmental payroll and reconcile labour costs with budgets

Maintain current customer and employee databases and review every 6 months

Oversee company policies, procedures and forms

Monitor and validate billing and invoicing accuracy and ensure collections targets are met

Oversee recruitment, hiring, progressive discipline, and terminations

Verify purchases have prior approval as per procedures

Conduct semi-annual account reviews to analyze revenue and/or labour rates

Prepare annual operating budgets and business plans

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

Strong communication skills both written and verbal

Excellent leadership and effective decision-making skills

Ability to engage, motivate and develop staff to produce high levels of productivity

Highly organized with attention to detail

Demonstrated sound work ethics

Proven ability to build and maintain strong working relationships

Flexible, adaptable and able to work effectively in a variety of settings

Team player that fosters team-based learning

Educational Requirements

High school diploma required. Degree or diploma in Operations/Business Management preferred.

Other education/certification/training: n/a

Work Experience Requirements

Minimum of three (3) years of managerial experience in a franchise and/or operations environment, preferably in cleaning and/or restoration services

Minimum six (6) – eight (8) years of progressive experience in cleaning and/or restoration services

Competencies

Accountability

Adaptability

Builds Trust and Respect

Customer Focus

Manages Work

Problem Solving

Quality Standards

Safety Awareness

Teamwork

Physical & Working Conditions

Low level of physical exertion; moderate sensory effort

Low risk of adverse working conditions

Time mostly in office; some duties outside office

Note: This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

Other Information

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing

Industry: Construction #J-18808-Ljbffr