Design Operations Program Manager

Key projects: Creative Operations: Collaborate with design leaders and work closely with design teams to create and refine project briefs, prioritize tasks, and facilitate reviews.

and Production Operations: Create efficiencies in the design and production process, enabling designers to deliver high-quality work on time.

Responsibilities include staff and resource planning, vendor management, and overseeing all aspects of delivering our team's work.

Partner with Design, Product, and Engineering leadership to develop understanding product vision Drive design deliverables for each product cycle Refine Studio’s design process for maximum efficiency and quality output Operationalize design process and efficiency to increase productivity Manage design work items, scope and requirements Identify capacity and forecast for design workloads Partner with Design Managers to negotiate scope with partners and leadership according to bandwidth Facilitate design reviews and ensure actions are captured and communicated Help track resourcing needs and start the conversation on asks with Design Managers This role provides the opportunity to shape and improve operational processes, enabling designers to maximize their creative time and Involvement in cross-functional collaboration with PMs and engineers, enhancing project management and communication skills.

Unique Selling Points: Direct partnership with design leaders managing teams of 11–20+ designers, offering exposure to large-scale design operations.

Years of Experience Required: 6+ overall years of experience in the field.

Education in interface business, engineering, design, or highly related field with significant industry experience Lack of prior experience working in design environments Insufficient proficiency with Microsoft Office/M365 tools, especially Excel Highly effective in a fluid and evolving environment, always ready with a creative solution • Performance Indicators: Performance will be assessed based on feedback from the design leader they work with, focusing on quality, timeliness, proactivity, and relationship building.

Minimum 6+ years experience with program management; prior experience in design ops preferred Minimum 6+ years experience with Proficiency with modern project tracking software (not limited to specific tools) and Microsoft Office/M365 suite.

Minimum 6+ years experience with Project management skills, including capacity tracking and prioritization.