Administration Officer

Come transform the future with us!

What is a typical workday?

Come transform the future with us!

We’re looking for a detail-oriented Administration Officer to support our sales and business development team. This role is key to ensuring smooth internal processes, accurate reporting, and timely communication across the business. The ideal candidate is highly organised, proactive, and passionate about creating seamless client experiences through reliable and efficient support.

At Dragonfly, you’ll be supported with hands-on training and ongoing development opportunities to help you grow your skills and progress your career within a fast-growing, people-focused business. Join us and play an essential role in keeping our sales operations running smoothly.

About Dragonfly:

Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.

At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.

Position Overview:

As an Administration Officer, you’ll play an essential role in a dynamic, fast-paced environment, supporting both the sales team through a mix of administration, reporting, and client service. Reporting to the Key Accounts Manager, you’ll help deliver a seamless client experience by coordinating onboarding documents with our team in Canada, responding to enquiries via email, and supporting smooth collaboration across departments.

In this varied role, you’ll process sales admin, monitor customer inboxes to ensure timely and professional responses, maintain accurate data and contract documentation, and assist with reporting.

Your strong organisational skills, attention to detail, and proactive mindset will help drive efficiency, streamline internal processes, and support exceptional client outcomes.

Key Responsibilities:

Maintain accurate, up-to-date client records, communications, and sales activities to ensure data integrity and accessibility.

Contribute to preparing and updating sales materials and supporting documentation for client meetings and presentations.

Monitor shared inboxes, ensuring all client enquiries are responded to promptly and professionally.

Coordinate client onboarding processes with internal teams, ensuring all documentation and system updates are completed accurately.

Liaise with internal departments to support clear communication, timely follow-up, and smooth internal workflows.

Schedule and manage appointments, meetings, and calendars for senior team members as required.

Support ongoing improvements in sales administration, reporting accuracy, and system utilisation.

Provide administrative support to the Sales team, including scheduling, reporting, and general coordination tasks.

Required Qualifications and Experience:

At least 2 years of experience in administration position.

Proficient in Microsoft Office Suite, particularly Excel, Outlook, and PowerPoint.

Excellent organisational skills and strong attention to detail.

Strong customer service mindset, with clear, professional communication skills.

Ability to manage competing priorities and meet deadlines in a fast-paced, team-oriented environment.

Why Join Dragonfly Shipping?

Competitive remuneration package.

Enjoy a hybrid working environment.

Dynamic team-oriented, supportive environment.

Growth and development opportunities.

Opportunity to make an impact and be a part of a rapidly growing Company.

Regular team events, recognition programs, and wellness initiatives.

Supportive leadership that invests in your professional growth and well-being.

Ready to support a dynamic sales team while growing your career? Apply today and make an impact!

Sending packages should be simple.

Dragonfly stands for a different way of doing e-commerce delivery in Australia.

Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.

At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.

Welcome to Dragonfly.

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