Housekeeping Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.

About the role:

The Housekeeping Supervisor is responsible for the cleanliness of guest rooms and the public areas. Ensures that all rooms are checked according to Four Seasons standards and procedures. Coordinates with Room Attendants and Front Office to return rooms on a priority basis. Reports any discrepancy and maintenance issues to the office. Assist in the training and monitoring of new staff. This role is part of Rooms department, reporting into the Housekeeping Manager.

What you will do:

Works as part of the team in your department and with all staff throughout the hotel. May receive direction from other departments in order to meet the expectations of our guests.

Performs other tasks or projects as assigned from time to time.

Ensures that payroll and key procedures are adhered to.

Able to collect room, floor status report sheets for assigned work areas, and assign room to Room Attendants when needed.

Supervises Room Attendants and ensures that appropriate standards and procedures are adhered to.

Monitors the performance of house attendants to ensure that there are sufficient supplies on the guest floor and the cleanliness of hallways, stairwells, elevators, service areas, guest doors and linen closets are maintained according to standards.

What you bring:

Minimum 3 year of administrative experience preferably in a hospitality or other equivalent experience is required.

Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.

Good knowledge of Word, Excel and PowerPoint

Has strong interpersonal skills, is able to prioritize and adapt to the changing needs of the operation

Requires basic computer skills for online training

Requires reading, writing and oral proficiency in the English and Chinese language

Has the ability to anticipate and prioritize the needs of the guest proactively

Is energetic and has a professional approach to his/her craft

What we offer:

Competitive Salary, wages and benefits

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resort

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Employee service awards

Employee activities

Schedule & Hours:

This is a full-time position

The working hours will primarily by department, ability to work all shifts, weekends and holidays

REQ10361789