International Operations Specialist

Essential Job Duties and Responsibilities:

Would you like to make a difference every day?

Are you looking for a new challenge in a fast-paced environment?

Would you like to be a part of a truly international organization?

We are looking for empathetic customer-centric individuals to join a dynamic inbound call center team based in Moka, Mauritius.

Your role will be to manage inbound calls and ensure cases are managed effectively. This is an excellent opportunity for someone with previous experience in a customer service role who is looking for long term career progression.

Description:

On a typical day you will be:

Answering high volume of calls

Assisting callers with their healthcare enquiries

Documenting all calls within our Salesforce CRM system

Researching relevant information for customers using all available resources

Seeking and listening to customer feedback

Confirming medical procedures eligibility in line with policy

Coordinating authorizations for treatment by liaising with 3rd party global providers

Booking and amending appointements

Assisting with enrolment and claims

Important information :

Permanent Contract

Rotating working hours

Starting date: August 2025

Office based position (No remote)

Location: Moka, Mauritius

Job profile

Qualifications and skills :

Minimum HSC, a high school diploma or equivalent

Teritiary level education is desired

Typically, at least 2 – 3 years of experience in customer service is required

You speak English, French fluently

Fluency in Portuguese or Spanish is an advantage

You have experience working in a customer service role in a contact center or similar environment and managing several cases per day

You have Strong telephone and verbal communication skills and active listening skills

You are Customer focused and empathetic towards customers

You are multi-task and can set priorities and manage time effectively

You can work in a fast-paced environment

You are a good team player

Shift work in accordance with a pre-published duty roster (24 hours a day, 365 days a year)

We offer:

Good salary package

Fully sponsored medical coverage

Private pension plan

Inspiring working environment with lots of career growth opportunities.

Training and development required to succeed.

Opportunity to team up with great professionals to deliver.

Interested to join our team in Mauritius ? We encourage you to apply by submitting your updated resume/CV, highlighting your relevant experience, qualifications, and specific areas of interest.

To discover how you could make a difference, every day, visit: internationalsos.com/careers

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