Service Engineer

Job Overview

This role is responsible to carry out service jobs and technical inquiry, remotely and/or at customer's site and also accountable to manage the end-to-end process from failure identification and root cause analysis on technical complaint.

Job Responsibility

1. Responsible for carrying out service jobs and technical inquiry depending on

qualification (remotely and/or on-site)

Troubleshooting of Festo products in customer application

System installation and/or coordination of system installation

Commissioning of systems with Festo products

Inspection of Festo products in customer application

Maintenance of Festo products in customer application

Energy saving services

Product repairs

Programming services of Festo PLC

Optimization/modernization of systems

Customer-specific workshops

And other services in service catalogue

2. Documentation and reporting of service activities

3. Respond to customers’ technical inquiries and ensured adherence to the agreed target setting

4. Supports Sales Engineer, including site visit, in defining the right price and conditions for a service

5. Transferring of expert knowledge to internal and external Festo thru training, application note, demo product or other method

6. Performing any ad-hoc tasks been assigned by Line Manager from time to time

7. Failure identification, root cause analysis, identification of suitable

measures, fault clearance, implementation of improvement measures of

Festo products

8. Development, maintenance and execution of test and simulation (after

sales) in the Festo Experience Center

9. To observe any potential of process, change opportunity

10. Case escalation to PSS if problem solving is not possible

What you need to have to be successful in this role

Bachelor’s Degree in Mechatronic, Mechanical or Electrical

Diploma can be considered along with solid work experience

Customer service oriented

3-4 years of Industrial Automation experience

Good interpersonal and communication skills

Good spoken and written in English

Experience in Control system, PLC programming (Festo, Siemens, Omron, Allan Bradley, and/or Beckhoff), sensors, motor controller, servo motor, and/or remote IO, and

Knowledge in Compressed air preparation, energy saving, pneumatic actuators, control valves, and/or process valves