Tactical Services Specialist

Job Details

Job Location

flyExclusive - KINSTON, NC

Position Type

Full Time

Education Level

High School

Travel Percentage

None

Job Shift

4 on - 4 off

Description

Summary and Objective

The Tactical Services Specialist is responsible for the service execution of each of our members and charter clients flights each day along with service setup of the next day's flights.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Provide the highest level of services for all fractional, jet card, owner, consumer, managed aircraft owners and charter clients in the daily flight schedule.

Provide timely updates to any flight when could be or is suffering from an operational issue.

Effective communication, including impeccable phone conversation skills as well as written communications supporting all of our customer types.

Ability to provide consistent professional communication in high intensity situations.

Monitor issue alert boards to deliver timely information to our customers.

Proactively follow each assigned flight to discover potential issues that may affect our customers such as weather, traffic and ATC delays.

Expedite the resolution of customer issues to maximize satisfaction.

Keep abreast of best practices and promotional trends

Continuously improve through feedback

Skills and Abilities:

Interpersonal skills with an emphasis on strong communication skills in both oral and written forms

Effective time management

Attention to detail

Focus on excellence

Adaptability

Professionalism in hard conversations

Other cognitive processing

Memorization

Reasoning and connecting ideas

Adept quick learning

Problem finding and solving

Multi-tasking

Detail orientation

Prioritizing, time management and organizational skills

Great relationship management skills and openness to feedback

Competencies

Microsoft Office Suites

Airtable or similar web-based productivity tools & CRMs

FlightAware or similar flight following programs

Call center & phone functionality

Supervisory responsibilities

No direct supervisory responsibilities

Work environment

Indoor office environment

Exposure to loud noises including but not limited to airplane machinery and jet engines.

Physical demands

Ability to read, comprehend, and speak English clearly

Adequate hearing ability for engaging in verbal communication

Ability to sit, stand, and walk for extended periods

Dress Code and Uniform

Well-groomed appearance

Adherence to department dress code

While on work-related business trips, wear branded attire or adhere to a dress code that aligns with the brand's identity.

Represent the brand with pride, ensuring that your appearance reflects the values and professionalism of the organization.

Travel required

none

Affirmative Action/EEO statement

flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity. In addition, flyExclusive will not permit harassment - sexual or nonsexual - of any employee or applicant for employment. flyExclusive must make employment decisions in accordance with merit system principles contained in5 U.S.C. §2301.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Required education and experience

High school diploma or equivalent

Proven customer service abilities

Proven consistency in a fast-paced environment

Strong interpersonal communication skills

Must be authorized to work lawfully in the United States, must provide two forms of Federal Identification.

Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.

Preferred education and experience

Associate's degree in related field

1 to 3 years Customer Service Experience, preferred in the aviation industry