Command Center Support admin

Must Have Technical/Functional Skills Command Center operations knowledge and experience Data Center operations Customer handling skill Problem solving Roles & Responsibilities * Perform continuous monitoring of various alerts via the monitoring tools.

Take immediate action as per the defined procedures when the alerts are received * Implementation of emergency Changes and planned Changes * Participation in Problem reviews for issues related to associated Command Center Services * Investigation of call home alarms from equipment to verify validity.

Support of non-automated production migrations * Verification of status during bundle moves between data centers.

Responding to technology environment monitoring alerts * Grants emergency touch support access for servers and mainframe * Manage, Respond to and Resolve all Incidents, Problems and others tickets in accordance with the Service Levels.

Perform daily Ticket review * Join Major/Significant Incident bridge to assist with impacted applications for the support area * Participate in physical validation testing that is required during data center area testing * Data Center related activities like shipping and receiving, generator load testing, UPS battery replacement, escorting, Data Center walks, physical server touch support with "AR headset" support * Participate in annual "Black Start Support" to validate and report on alarm notification, during utility power testing Salary Range: $65,000 - $70,000 a Year TCS Employee Benefits Summary: Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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