Retail Manager Trainee (N Hamilton)

Manager in Training, Retail

Department Retail

Reports to Store Leader

Supervises Assistant Manager & Supervisors

Pay Grade G5

Employment Class Professional Hourly

EEO Class 1.2 First-Mid Level Officials and Manager

Authorized Driver NO

About the Role

As a Manager in Training, you'll learn everything it takes to successfully run a retail store-from daily operations and team leadership to budgeting, merchandising, and safety. This role is designed to prepare you for future store management by giving you hands-on experience and mentorship in a fast-paced retail environment.

What You'll Do

Deliver excellent customer service to shoppers and donors and ensure your team does so.

Learn to manage budgets, sales, and financial reporting.

Oversee donation processing-receiving, sorting, pricing, and stocking.

Ensure accurate cash handling and document it. Securely process deposits.

Play a lead role in hiring, training, and coaching store employees.

Keep the store clean, safe, and customer-ready at all times.

Partner with Goodwill departments and outside vendors as needed to achieve store goals.

Promote a culture of safety and follow all company policies.

Education & Experience

High school diploma or equivalent required.

Minimum 2 years of retail experience, including at least 1 year in a supervisory role.

Experience with accounting or bookkeeping a plus.

Warehouse or inventory management experience preferred.

Comfortable using Microsoft Office (Word, Excel, Outlook) and time-keeping systems.

Skills You Bring

Strong leadership and people skills-you enjoy motivating and supporting others.

Clear communication and solid math skills.

Ability to organize, prioritize, and multitask effectively.

Sound judgment and quick problem-solving under pressure.

Flexibility to work evenings and weekends as needed.

Work Environment

Retail store setting with varying temperatures, occasional crowds, and moderate to loud noise levels.

Fast-paced, team-oriented environment where every day is different.

Physical Abilities

Stand, walk, bend, push, and reach for long periods.

Regularly lift and carry up to 35 lbs (heavier lifting as needed).

Use hand-eye coordination for registers and store equipment.

Why You'll Love It Here

Gain hands-on leadership training to grow into a Store Manager role.

Join a mission-driven team making a real difference in the community.

Work in a supportive environment that values learning and development.