Clinical Support Supervisor - Women's Health

Shenandoah Community Health (SCH) is here to bridge the gap in healthcare access.

As a Federally Qualified Health Center, we tackle the challenges of cost, transportation, and language barriers to ensure everyone in our community receives the care they need.

We offer a comprehensive range of services, including primary care for adults and children, women's health, behavioral health, and oral health.

Plus, we provide additional support services such as on-site pharmacy, labs, and radiology.

Working at SCH isn't just a job; it's a chance to make a real difference in the lives of your neighbors.

Join our team and become part of the solution!

Visit our website at Shenandoah Community Health to learn more.

Job Summary: This position is primarily responsible for ensuring efficient operations, high quality support and patient service in the Women's Health clinic & department.

Role & Responsibilities: * Schedules all nursing staff in coordination with providers to ensure adequate coverage and efficient use of practitioner's time.

* Actively participates in quality assurance activities for the department.

Identifies opportunities and implements performance improvement and quality assurance solutions to meet SCH objectives.

* Reviews as needed and ensures the updating of the nursing protocol manual * Responds to patient complaints when patient liaison is unable to address patient concerns, ensuring SCH procedures are followed and patient concerns are addressed.

* Support Clinical Nurse Manager in decisions relating to the discipline/termination of staff as appropriate.

* Participates in interviews applicants and assists with the onboarding process.

* Continually monitors the behavior and performance of assigned staff on an ongoing basis; provides constructive feedback, training to assigned staff as needed.

* Provides appropriate service education to staff in educating staff on procedures, EKGs, confidentiality, OSHA, patient rights, etc.

to meet staff objectives.

* Ensures clinical staff are licensed and function within licensure guidelines.

* Schedules monthly on-call assignments for clinical support staff in a timely manner.

* Assists with telephone triage and advice to patients using approved protocols as needed.

* Monitors patient scheduling to ensure adequate provider coverage and maximize patient flow.

* Assists in the development and implementation of appropriate patient education materials and tools for patients and their families as needed; distributes literature as appropriate to patients in a timely manner.

* Ensures accurate documentation is maintained.

* Ensures exam rooms are adequately stocked and prepared prior to all patient visits as needed.

* Checks and stocks crash cart every daily, every month and after each use to ensure adequate emergency supplies are available as needed.

* Assists Clinical Nurse Manager with emergency preparedness process and protocols.

* Maintains a thorough knowledge of eligibility and guidelines of special programs available to patients.

* Participates in annual evaluations for employees by assisting the Clinical Nurse Manager with feedback and input on employee's performance.

* Completes monthly reports assigned, including quarterly safety report to ensure deadlines are met.

* Reviews practice clinical policies, procedures and performance improvement pro-gram to ensure compliance with regulation.

* Other duties as assigned within the scope of licensure and job responsibilities.

Essential Skills: * Must have excellent interpersonal and communication skills * Must have a thorough knowledge of organizational or clinical policies and procedures * Excellent computer skills are required, EMR experience preferred.

* Maintains positive working relationships with SCH management and providers; willingly follows directions and requests as appropriate.

* Exhibits professional standards through appearance and demeanor consistent with SCH standards Qualifications & Education Requirements: * Graduate of accredited school of nursing, licensed to practice in the State of West Virginia.

* Must possess excellent outpatient nursing knowledge and skills.

* Must have at least Two (2) years of prior experience in ambulatory care.

* Two (2) years of previous supervisory experience is preferred.