Parts and Service Advisor - Independent Used Car Dealership

Service & Parts Advisor

Youngstown Drive Co. - Poland, Ohio

Employment Type: Full-Time

About Us

Youngstown Drive Co. is a locally owned, pre-owned vehicle dealership committed to providing exceptional customer experiences and reliable vehicles at affordable prices. We pride ourselves on operating with honesty, integrity, and a hands-on approach to helping our customers and community.

Position Overview

We're looking for a Service & Parts Advisor to join our startup team and help shape the foundation of our service operation. This position is responsible for coordinating between customers, technicians, and the sales team to ensure efficient, transparent, and high-quality service experiences.

The ideal candidate will be proactive, organized, and comfortable wearing multiple hats in a growing dealership environment.

Key Responsibilities

Greet service customers and write detailed repair orders for technician diagnosis and repair

Communicate technician findings, recommendations, and estimates to customers clearly and professionally

Order, receive, and track parts for repairs and internal reconditioning work

Coordinate repair timelines and priorities with technicians and the Sales Manager

Maintain accurate service and parts records in the DMS system (Autosoft experience preferred)

Monitor work in progress and follow up to ensure timely completion

Maintain a clean and organized parts and service workspace

Proactively identify process improvements and assist in developing standard operating procedures as the department growsQualifications

Experience: Minimum 2 years in a dealership service or parts role required

DMS Knowledge: Autosoft experience is a plus

Skills: Excellent communication, organization, and multitasking abilities

Mindset: Self-motivated, proactive, and able to work independently in a startup-style environment

Attitude: Positive, customer-focused, and eager to contribute to a growing businessWhy Join Youngstown Drive Co.

Be part of a new dealership from the ground up

Opportunity for growth and advancement as the business expands

Supportive leadership team focused on integrity, teamwork, and results