Client Services Manager

Client Services Manager

Southend-One-Sea

Permanent, 37.5 (hpw)

Salary £27,338 to £28,890 pa plus on call shift payment of £14.30 per session

We can't offer CoS

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager and lead our Southend Supported accommodation team to deliver person centred housing related support and make it a Great Place To Work for our colleagues! You’ll manage our services which house customers experiencing homelessness, working with those who have complex needs to move onto independent accommodation. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Client Service Manager

Leading our team of support workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts

You’ll coach your team and manage individual and team performance

You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded

You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community

You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You have

Great people skills, ability to communicate and understand where people are in their life

The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers

Ideally you’ll have experience of leading a team, and have the knack for empowering and developing others

Experience of delivering support in a housing or care environment

To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Job details

Flexible working hours (or we’re open to agreeing a work pattern with you)

Able to use technology for open housing to manage tenancies and ASB, Salesforce, AIMS, and Oracle

You’ll need an Enhanced DBS check done and we pay for that

Stronger Together

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!

Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.

We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!

Find out more

Click APPLY NOW to see our Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at