Senior Client Services Manager

Senior Client Service Manager

Co Durham

Salary £28,174 to £30,804 pa [pro rata] and great benefits including Health Cash Plan.

On call shift payment of £14.30 per session.

We can't offer CoS

Home, a place where you belong

Are you ready to lead a team that truly makes a difference? At Home Group, we’re looking for a dynamic Senior Client Services Manager to head up our passionate team delivering life-changing, person-centred support to individuals with Learning Disabilities (LD) and Mental Health needs.

What you'll do

Leading a passionate and motivated team to deliver efficient, high-quality, person-centred services aligned with contractual requirements—evidenced through customer satisfaction surveys and key performance indicators (KPIs)

Acting as the Safeguarding Lead for the service, ensuring robust safeguarding practices are embedded across the team

Overseeing Health and Safety checks and risk assessments, ensuring they are completed accurately and recorded in line with policy

Managing contracts, budgets, and KPIs, while building strong relationships with stakeholders and commissioners

Driving individual and team performance through coaching, competency assessments, and clear objectives—ensuring customers live in safe, supportive, and empowering environments

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!

You have

The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values

Experience of delivering support in a housing or care environment

Experience of people management

Experience of managing multiple services and/or managing managers

To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

The practical bits

Usual working hours are Mon-Fri 09:00-17:00. However, a flexible working pattern can be discussed at interview, with the possibility of occasionally working from home

Basic knowledge/aptitude of Microsoft Word and Excel is essential

You’ll need an Enhanced DBS check done which we pay for

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, well-being and our diversity networks help make Home Group a great place to work!

What’s in it for you?

34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!

Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.

Generous pension scheme with life insurance of 3x salary

Find out more

Click APPLY NOW to see our Senior Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at