Client Services Manager

Client Services Manager

St Albans

Permanent, part time (24 hpw)

Salary £27,338 [pro rata] and great benefits including Health Cash Plan plus on call shift payment of £14.30 per session

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager and lead our Nicholas House team to deliver person centred housing related support and make it a Great Place to Work for our colleagues!

This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Client Service Manager

Leading our team of support workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts

You’ll coach your team and manage individual and team performance

You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded

You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community

You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You have

Great people skills, ability to communicate and understand where people are in their life

The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers

Ideally you’ll have experience of leading a team, and have the knack for empowering and developing others

Experience of delivering support in a housing or care environment

To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

You’ll join Naomi Heritage, Operations Manger and our supported housing team, we’re super passionate about what we do! We’re really proud of the new temporary accommodation service for families that opened 1st September.

We are looking for an energised and passionate manager to lead the team, to work closely with the commissioners and ensure we deliver on our desire and vision to see families housed and supported.

Job details

Flexible working hours (or we’re open to agreeing a work pattern with you)

Work pattern / rota details/ shift info / on call /sleep ins / or manage own diary

Able to use technology for managing incidents on AIMs for customer contact on Salesforce

You’ll need a Standard DBS check done and we pay for that.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work

What’s in it for you?

34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!

Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.

We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!

Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.

Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at